Experienced Customer Experience Banker – Barboursville (Huntington, WVA)
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Experience Banker, you'll play a vital role in helping our customers achieve their financial goals while fostering a culture of inclusivity, empathy, and understanding. If you're passionate about building meaningful relationships, staying up-to-date with the latest banking trends, and driving business growth, we want to hear from you.
About arenaflex
arenaflex is a leading financial institution dedicated to empowering individuals and businesses to thrive in a rapidly changing world. With a rich history of innovation and a commitment to community development, we're proud to be a trusted partner for our customers, employees, and stakeholders. Our mission is to provide personalized financial solutions that make a positive impact on people's lives, and we're looking for talented professionals like you to join our team.
Job Summary
As a Customer Experience Banker, you'll be the face of arenaflex, providing exceptional service to our walk-in customers while identifying opportunities to grow their relationships and deepen their engagement with our products and services. You'll work closely with our customers to understand their financial goals and needs, recommending tailored solutions that meet their unique requirements. Your passion for customer service, sales, and relationship management will be essential in driving business growth and exceeding customer expectations.
Key Responsibilities
* Provide exceptional customer service, resolving issues promptly and efficiently while maintaining a positive and empathetic attitude
- Understand and educate customers on consumer deposit products, consumer lending, and other relevant banking services
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhere to all operational, security, risk, and regulatory policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation
- Perform other duties as assigned by management
Basic Qualifications
* High School Diploma or GED and a minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree preferred
Preferred Qualifications
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
Work Environment and Culture
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our offices are designed to foster collaboration, creativity, and innovation, with a focus on employee well-being and work-life balance. We offer flexible work arrangements, including remote work options, to ensure that our teams can thrive in a way that suits their needs. Our culture is built on a foundation of trust, respect, and open communication, and we're passionate about empowering our employees to grow and develop their skills.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and professional development initiatives to help you build your skills and expertise. Our leadership team is dedicated to supporting your growth and development, and we're passionate about creating a culture of continuous learning and improvement.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary, bonus structure, and comprehensive benefits program. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including access to our financial products and services, employee discounts, and recognition programs.
How to Apply
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you and explore how you can join our team at arenaflex.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all backgrounds.
Tobacco-Free Hiring Practice
arenaflex is a tobacco-free employer, committed to promoting a healthy and safe work environment for all employees.
Note to Agency Recruiters
arenaflex will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any arenaflex colleagues, directly or indirectly, will be considered arenaflex property. Recruiting agencies must have a valid, written, and fully executed Master Service Agreement and Statement of Work for consideration. Apply for this job