Experienced Regional Airport Customer Service Manager – Denver Operations

Are you a seasoned leader with a passion for delivering exceptional customer service and driving operational excellence? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading airline committed to providing 'Low Fares Done Right' to more than 100 destinations across the United States, Canada, Dominican Republic, and Mexico. As a Regional Airport Customer Service Manager at arenaflex, you will play a critical role in ensuring the safe and efficient operation of our airport stations, while delivering an unparalleled customer experience that sets us apart from the competition. You will be responsible for leading a team of experienced professionals, driving business partner satisfaction, and fostering a culture of innovation and excellence.

About arenaflex

arenaflex is a values-driven organization that believes the skies should be for everyone. Our commitment to 'Low Fares Done Right' is more than just a tagline – it's our driving philosophy. We strive to deliver affordable prices, while making travel friendly and easy for our customers. Our business model allows travelers to take advantage of our fast-growing route network, while our bundled and unbundled pricing options enable customers to personalize their travel experience and only pay for the services they need.

Work Perks

At arenaflex, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:

• Flight benefits for you and your family to fly on arenaflex
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
• Enjoy a 'Dress for your Day' business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, arenaflex's non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Key Responsibilities

As a Regional Airport Customer Service Manager at arenaflex, you will be responsible for:

• Delivering outstanding and safe operational performance, customer service, and financial performance in multiple airport locations
• Overseeing seasonal and new station openings and seasonal closures of stations
• Reporting directly to the Director and interacting regularly with Frontier officers and directors
• Ensuring compliance with all airline and government agency regulations and protocols
• Managing multi-million-dollar budgets with accuracy and continuously striving to lower costs through identification and elimination of inefficiencies and improvement of contracts
• Collaborating with senior management to provide strategic and operational planning input for the Customer Service Division as well as the company
• Reporting progress and results to senior management on a regular basis
• Managing special projects and committees
• Performing other functions as assigned by the Director, Stations

Essential Qualifications

* Bachelor's degree required or equivalent work experience

• 5+ years prior passenger airline experience in a leadership role
• Previous City Manager experience
• Fluency in Spanish required for predominantly Spanish-speaking or Latin American locations

Knowledge, Skills, and Abilities

* High level of initiative, strong team building skills, excellent communication skills, and a complete understanding of station management responsibilities

• Ability to effectively manage multiple, concurrent projects and priorities
• Ability to effectively manage and justify station budgets
• Ability to demonstrate superior instructional and facilitation skills
• Ability to manage and mentor business partners in an effort to make the customer service experience uniform across the system
• Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem-solving
• Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities

Travel and Work Environment

* Frequent travel (up to 75%)

• Standard office equipment, including PC, copier, fax machine, printer
• This role will be based in Denver, CO via a remote work from home arrangement with 75% travel
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection
• Outdoor work, around heavy equipment – all types of weather

Salary and Benefits

* Salary Range: $81,752 - $108,511

• Relocation offer assistance available
• In addition to your base salary, you will be eligible to earn an annual short-term incentive, at the discretion of arenaflex's Board of Directors or one of such board's committees, based on the attainment of performance metrics for arenaflex and/or individual performance objectives, in each case established and evaluated by such board or one of its committees. Your target annual bonus will be (%10) of your base salary, but the actual amount of your annual bonus may range (0% - %20) of your base salary.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status, or any other basis protected by federal, state, or local laws.

How to Apply

If you are a motivated and experienced leader with a passion for delivering exceptional customer service and driving operational excellence, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Disclaimer

The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Apply for this job