Experienced Customer Success Manager - Enterprise Software & Network Solutions - REMOTE CST PREFERRED (FULL TIME)

At arenaflex, we're on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With our cutting-edge data protection and ransomware recovery solutions, we're revolutionizing the way businesses approach data security, data recovery, and data freedom for their hybrid cloud. As a key member of our team, you'll play a vital role in ensuring the success of our strategic customers, driving higher renewal rates, and unlocking new upsell and cross-sell opportunities.

About arenaflex

Headquartered in Seattle with offices in over 30 countries, arenaflex protects over 450,000 customers worldwide, including 74% of the Global 2000. Our commitment to innovation and customer satisfaction has earned us a reputation as the #1 global market leader in data protection and ransomware recovery. Join us in shaping the future of data security and recovery, and discover a career that's as dynamic as it is rewarding.

Job Summary

We're seeking an experienced Customer Success Manager to join our team in a remote role. As a high-touch, customer advocate, you'll be responsible for ensuring strategic customers are successful in leveraging arenaflex solutions. Your expertise in customer success, combined with your passion for driving business growth, will make you an invaluable asset to our team.

Responsibilities

As a Customer Success Manager at arenaflex, you'll have the opportunity to:

• Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities.
• Conduct proactive customer/account health checks and escalate matters as required.
• Help drive new case studies and references with assigned customers.
• Collaborate internally with sales and broader cross-functional groups to drive continuous improvement and a superior customer experience.
• Work closely with the Renewals team to help drive high renewal rates.
• Ensure that all arenaflex team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their arenaflex solution can be realized.
• Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
• Help collaborate and build out documentation for team processes.
• Contribute to a positive, innovative, adaptable, and growth-minded work culture.
• Proactively identify areas of potential customer risk and build action plans to help remediate.
• Work with customers and arenaflex employees from a remote office location.
• Travel up to 20% of working time.

Requirements

To succeed in this role, you'll need:

• Prior customer success-related work experience.
• Experience developing and communicating new ideas and proposals for Customer Success team improvements.
• Project management experience.
• Demonstrates patience, understanding, and empathy in order to effectively manage conflict and concerns.
• Ability to adapt to changes in roles and responsibilities.
• Self-starter with a passion for customer success.
• Experience gathering and analyzing customer success metrics, including current usage and key growth stats.
• Strong business acumen with experience in leading projects in a methodical and goal-oriented manner.
• Understanding of Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365.
• General understanding of accompanying infrastructure that works with arenaflex (Servers/Storage/Networking/etc.).

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary range of $126,400 - $180,600 USD per year, inclusive of base and variable pay.
• Opportunities for career growth and professional development in a dynamic and innovative industry.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A collaborative and inclusive work environment that values diversity, equity, and inclusion.
• Access to cutting-edge technology and tools to support your success.
• A flexible and remote work arrangement, with opportunities for travel and professional development.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. All your information will be kept confidential.

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