Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to transforming the way people experience healthcare. As a leading health solutions company, we're passionate about delivering compassionate, connected, and convenient care to millions of Americans. Our purpose-driven colleagues are the heart of our organization, and we're seeking a talented Customer Service Representative to join our team.

About arenaflex

arenaflex is a nation-leading health solutions company that reaches millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. We're committed to fostering a workplace where every colleague feels valued and belongs. Our comprehensive and competitive mix of pay and benefits invests in the physical, emotional, and financial wellness of our colleagues and their families.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the face of our organization, impacting members' service experience by handling customer inquiries and resolving issues via telephone, internet, or written correspondence. You'll engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources. Your goal will be to guide members along a clear path to care, creating an emotional connection and building trusting relationships.

Key Responsibilities

* Handle customer inquiries and resolve issues via telephone, internet, or written correspondence

• Engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources
• Guide members through their plan of benefits, arenaflex policy, and procedures, while ensuring compliance with regulatory guidelines
• Create an emotional connection with members by understanding and engaging them to champion their best health
• Take accountability to fully understand members' needs by building trusting and caring relationships
• Anticipate customer needs and provide related information to answer unasked questions
• Explain members' rights and responsibilities in accordance with contract
• Document and track contacts with members, providers, and plan sponsors
• Triages resulting rework to appropriate staff

Required Qualifications

* High School diploma or GED equivalent

• Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate
• Experience in a production environment
• Ability to reside within a 50-mile radius of New Albany, OH, in the event of an outage, you may be asked to work onsite

Preferred Qualifications

* Ability to multi-task to accomplish workload efficiently

• Understanding of medical terminology
• Oral and written communication skills
• Ability to maintain accuracy and production standards
• Problem-solving skills
• Attention to detail and accuracy
• Analytical skills

Education

* High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

* 40 hours per week

Time Type

* Full-time

Pay Range

* The typical pay range for this role is: $17.00 - $25.65

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

* Comprehensive and competitive mix of pay and benefits

• Investing in the physical, emotional, and financial wellness of our colleagues and their families
• Great benefits for great people
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues, including:

+ Wellness screenings + Tobacco cessation and weight management programs + Confidential counseling and financial coaching

• Benefit solutions that address the different needs and preferences of our colleagues, including:

+ Paid time off + Flexible work schedules + Family leave + Dependent care resources + Colleague assistance programs + Tuition assistance + Retiree medical access + Many other benefits depending on eligibility

Career Growth Opportunities and Learning Benefits

* arenaflex invests in the growth and development of our colleagues, offering opportunities for career advancement and professional growth

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment that fosters learning and innovation

Work Environment and Company Culture

* arenaflex is committed to fostering a workplace where every colleague feels valued and belongs

• Collaborative and supportive work environment that encourages open communication and teamwork
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're passionate about delivering compassionate, connected, and convenient care to millions of Americans, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our application process.

Application Window

The application window for this opening will close on [insert date]. We look forward to reviewing your application and welcoming you to our team!

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job