Experienced Student Assistant - Customer Assistance and Processing Unit (Remote) at arenaflex

Join arenaflex, a leading organization dedicated to providing exceptional customer service and support to students, parents, and the general public, as a Student Assistant in our Customer Assistance and Processing Unit (CAPU). As a key member of our team, you will play a vital role in delivering accurate, prompt, and courteous customer service in a high-volume call center environment.

About arenaflex

arenaflex is a dynamic organization that values innovation, collaboration, and customer satisfaction. Our mission is to provide students with the resources and support they need to succeed, and we are committed to delivering exceptional service to our customers. As a Student Assistant, you will be part of a team that is passionate about making a difference in the lives of students and their families.

Job Summary

We are seeking five experienced Student Assistants to join our CAPU team. As a Student Assistant, you will provide customer service to students, parents, and the general public via phone, email, and in-person. You will be responsible for processing applications, answering technical questions, and troubleshooting issues related to our programs and services. You will also work closely with our team to identify areas for improvement and implement changes to enhance our customer service experience.

Key Responsibilities

* Provide accurate, prompt, and courteous customer service to students, parents, and the general public via phone, email, and in-person

• Process applications and answer technical questions related to our programs and services
• Troubleshoot issues related to our programs and services, including error messages and technical registration issues
• Handle sensitive calls from customers, including distressed and upset customers, in a professional manner
• Escalate complex issues to analysts or supervisors/ managers for resolution
• Review and process semi-technical supplemental program forms
• Correspond/respond to customers via email and take appropriate action(s) in response to written correspondence
• Work in a team and Business Process Improvement environment and make recommendations for continuous improvements
• Track and log student forms and gather telephone statistics for the program as instructed

Requirements

* Ability to work in a call center environment where electronic records must be accessed and updated quickly and accurately

• Ability to demonstrate patience, tact, flexibility, and good organizational skills
• Ability to learn operational knowledge of program applications and computer systems
• Ability to learn the technical aspects of the program for completion of daily assignments
• Strong communication skills are required for this position
• Ability to speak and write Spanish (preferred)

Preferred Qualifications

* Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority

• Prior experience in a call center environment or customer service role

Physical Requirements

* Sit for extended periods

• Frequently stand and walk
• Manual dexterity and hand-eye coordination
• Corrected hearing and vision to normal range
• Verbal communication
• Use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation

Working Conditions

* Work is performed in a remote environment

• Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement
• The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home

Application Instructions

* Please complete all fields of the employment application

• Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application
• Apply by: 6/30/2025

Benefits and Perks

* Competitive hourly rate

• Flexible work schedule
• Opportunity to work in a dynamic and innovative organization
• Professional development and growth opportunities
• Collaborative and supportive work environment
• Access to arenaflex's remote workplace policy and Work from Home Agreement

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of students and their families, we encourage you to apply for this exciting opportunity. Please submit your application by 6/30/2025 to be considered for this role. Apply To This Job Apply for this job