Experienced Full Stack Customer Data Solution Analyst – Customer Information Management
Are you passionate about driving business strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets)? Do you thrive in a customer-centric and data-enabled culture? If so, we invite you to join arenaflex, a Fortune 100 company that puts its customers at the center of everything it does.
As a Consultant, Customer Information Management, you will be part of the CX Data Center of Excellence team within the Customer Strategy & Innovation Office. Your primary responsibility will be to deliver data that enables personal and reassuring customer communications. You will drive work forward from requirements to delivery, ensuring data outputs are delivered with the customer in mind. Your blend of technical and interpersonal skills will ensure seamless utilization of customer data.
About arenaflex
arenaflex is a leading Fortune 100 company that has been serving its customers for over a century. Our mission is to provide innovative solutions that protect our customers and their pets. We are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Our values are built on a foundation of integrity, teamwork, and customer focus.
Key Responsibilities
As a Consultant, Customer Information Management, you will be responsible for:
- Owning a portfolio of work aligned to our key business units or lines of business and prioritizing that portfolio effectively
- Generating audience or data requirements from business and marketing requestors
- Creating and delivering audience data products for the use of customer communications based on the requirements you've gathered
- Mapping process flows, data flows, and technical interfaces, recommending solutions as necessary
- Collaborating with others to implement standardized data products that enable customer communications
- Partnering on projects or initiatives that improve customer experience, specifically around customer communications
Key Skills
To succeed in this role, you will need:
- Effective communication and collaboration skills
- Critical and strategic thinking with a drive for delivery
- Agility and adaptability
- Passion for learning and adept at continuous improvement
Essential Qualifications
- Postgraduate studies preferred
- Typically 5 or more years of experience in data warehousing, statistical analysis, and marketing/customer data models and queries
- Expert knowledge in the theory and application of computer-based analytical tools
- Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications
- Capacity for the development, evaluation, and utilization of state-of-the-art techniques and methodologies on new application challenges
- Excellent problem-solving, analytical, research, and quantitative analysis skills
- Verbal and written communication skills for interaction with clients, work teams, vendors, and associates
- Proficiency in developing ad-hoc queries using SQL
Preferred Qualifications
- Experience with SQL, Data & Digital Tools within the Microsoft Suite, Teradata, Databricks, and data visualization skills
- Familiarity with customer data governance and adoption of new solutions
Work Environment and Company Culture
As a Consultant, Customer Information Management, you will be part of a versatile group of individuals working together to meet the needs of our partners and customers. You will have the opportunity to work in a normal office environment, with extended and non-standard work hours based on project and customer deliverables. We are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged.
Compensation and Benefits
We offer a competitive salary range of $106,000.00 - $158,000.00, depending on your skills, education, training, credentials, and experience. You will also be eligible for a range of benefits, including:
- Medical/dental/vision
- Life insurance
- Short and long-term disability coverage
- Paid time off with a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
How to Apply
If you are passionate about driving business strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.
Note
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. arenaflex prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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Experienced Full Stack Customer Data Solution Analyst – Customer Information Management
Are you passionate about driving business strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets)? Do you thrive in a customer-centric and data-enabled culture? If so, we invite you to join arenaflex, a Fortune 100 company that puts its customers at the center of everything it does.
About arenaflex
arenaflex is a leading Fortune 100 company that has been serving its customers for over a century. Our mission is to provide innovative solutions that protect our customers and their pets. We are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Our values are built on a foundation of integrity, teamwork, and customer focus.
Key Responsibilities
- Owning a portfolio of work aligned to our key business units or lines of business and prioritizing that portfolio effectively
- Generating audience or data requirements from business and marketing requestors
- Creating and delivering audience data products for the use of customer communications based on the requirements you've gathered
- Mapping process flows, data flows, and technical interfaces, recommending solutions as necessary
- Collaborating with others to implement standardized data products that enable customer communications
- Partnering on projects or initiatives that improve customer experience, specifically around customer communications
Key Skills
- Effective communication and collaboration skills
- Critical and strategic thinking with a drive for delivery
- Agility and adaptability
- Passion for learning and adept at continuous improvement
Essential Qualifications
- Postgraduate studies preferred
- Typically 5 or more years of experience in data warehousing, statistical analysis, and marketing/customer data models and queries
- Expert knowledge in the theory and application of computer-based analytical tools
- Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications
- Capacity for the development, evaluation, and utilization of state-of-the-art techniques and methodologies on new application challenges
- Excellent problem-solving, analytical, research, and quantitative analysis skills
- Verbal and written communication skills for interaction with clients, work teams, vendors, and associates
- Proficiency in developing ad-hoc queries using SQL
Preferred Qualifications
- Experience with SQL, Data & Digital Tools within the Microsoft Suite, Teradata, Databricks, and data visualization skills
- Familiarity with customer data governance and adoption of new solutions
Work Environment and Company Culture
As a Consultant, Customer Information Management, you will be part of a versatile group of individuals working together to meet the needs of our partners and customers. You will have the opportunity to work in a normal office environment, with extended and non-standard work hours based on project and customer deliverables. We are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged.
Compensation and Benefits
We offer a competitive salary range of $106,000.00 - $158,000.00, depending on your skills, education, training, credentials, and experience. You will also be eligible for a range of benefits, including:
- Medical/dental/vision
- Life insurance
- Short and long-term disability coverage
- Paid time off with a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
How to Apply
If you are passionate about driving business strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.
Note
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. arenaflex prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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