Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution Specialist (40 Hr. Remote Evening Contract)
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing top-notch customer service and billing resolution expertise to our clients. As a seasoned Customer Service Representative, you'll play a vital role in ensuring that patients receive accurate and timely medical billing information, resolving complex inquiries, and collecting payments. If you're passionate about delivering exceptional customer experiences and possess a strong background in medical billing and health insurance, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering patients, providers, and payers with cutting-edge technology and expertise. Our team of passionate professionals is committed to making a positive impact on the lives of those we serve. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
Job Summary
We're seeking an experienced Customer Service Representative to join our team on a 40-hour remote evening contract. As a key member of our customer service team, you'll be responsible for resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. This is a high-volume role that requires a friendly attitude, excellent communication skills, and a strong attention to detail.
Responsibilities
* Review Explanation of Benefits (EOBs) to resolve patient medical billing inquiries
- Collect payments from patients and respond to billing-related inquiries
- Assist patients with understanding their medically billed charges and provide clear explanations
- Work closely with patients to resolve complex billing issues and ensure timely resolution
- Maintain accurate records and documentation of patient interactions and billing information
- Participate in online team meetings and company Q&A forums to stay informed and engaged
- Meet daily quality and productivity quotas, as well as contribute to the overall success of the project
- Maintain accurate time tracking and reporting
- Read and follow up on denials and appeals
- Be available to work Monday through Friday during Hawaii Standard Time
- Possess excellent computer skills and ability to navigate multiple systems simultaneously
- Demonstrate a friendly and professional demeanor in all interactions with patients and colleagues
Requirements
* 1 year of experience in medical billing and health insurance
- Strong attention to detail and accuracy in resolving patient billing inquiries
- Excellent verbal, written, and social communication skills
- Previous experience working with an electronic medical system required
- Ability to navigate multiple systems and software programs
- High-speed internet required (speed test will be conducted after initial interview)
- Friendly and professional attitude
- Ability to work in a remote, quiet environment
- Must have a Windows-based personal computer (no Chromebooks) capable of running multiple systems and software programs
- Must be available to complete mandatory on-boarding training
Preferred Qualifications
* Experience working in a customer service role, preferably in the healthcare industry
- Knowledge of medical billing and health insurance regulations
- Strong problem-solving skills and ability to think critically
- Ability to work in a fast-paced, high-volume environment
- Experience with electronic medical systems and software programs
- Strong computer skills and ability to navigate multiple systems simultaneously
What We Offer
* Competitive hourly rate of $18.50 per hour (per client contract)
- Opportunity to work with a dynamic and collaborative team
- Flexible remote work arrangement, allowing you to work from the comfort of your own home
- Comprehensive on-boarding training to ensure your success in the role
- Ongoing support and feedback to help you grow and develop in your career
- Opportunities for career growth and advancement within arenaflex
Work Environment and Culture
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
- Our team is passionate about delivering exceptional customer experiences and making a positive impact on the lives of those we serve.
- We believe in empowering our employees to take ownership of their work and strive for excellence in everything they do.
- Our remote work arrangement allows you to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
Compensation and Benefits
* Competitive hourly rate of $18.50 per hour (per client contract)
- Opportunities for career growth and advancement within arenaflex
- Comprehensive on-boarding training to ensure your success in the role
- Ongoing support and feedback to help you grow and develop in your career
- Flexible remote work arrangement, allowing you to work from the comfort of your own home
How to Apply
If you're passionate about delivering exceptional customer experiences and possess a strong background in medical billing and health insurance, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job