Experienced Customer Happiness Advocate – Remote Customer Support Specialist (Europe)

At arenaflex, we're on a mission to revolutionize the way people discover and engage with brand-name merchandise. Our innovative shopping platforms have captured the hearts of millions of US shoppers, and we're now looking for a highly motivated and customer-centric individual to join our team as a Customer Happiness Advocate. As a key member of our Customer Support team, you'll be responsible for delivering exceptional customer experiences through email, chat, and phone interactions. If you're passionate about people, enjoy working in a fast-paced environment, and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a high-growth tech company that's changing the retail landscape. Our unique business model has enabled us to form strong partnerships with leading brands and retailers, including Walmart. With over 10 million registered shoppers and 92% of revenue coming from repeat buyers, we're proud of our achievements and excited about the future.

Our Culture

At arenaflex, we believe in putting our customers first, fostering a culture of autonomy, and making data-driven decisions. We're a flat meritocratic organization that values social trust over control, allowing our team members to work from anywhere and at any time (with a few exceptions). Our team is spread across 10 countries, with 13 nationalities represented, and we're passionate about celebrating our diversity.

Job Description

As a Customer Happiness Advocate, you'll be responsible for:

• Adhering to a daily schedule that includes a mix of phone calls, simultaneous chats, and emails
• Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun in our auctions
• Ensuring customers receive the best customer service possible by responding to customers in real-time with the highest quality answer and experience possible
• Completing follow-up documentation after each customer ticket
• Offering needs-based solutions, not pushy sales
• Owning your own development through reflection, reviewing past interactions, and preparing to take initiative on opportunities

Requirements

* Citizen or in possession of a work permit from Finland, the UK, or Spain

• Advanced computer skills
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Creative problem solver
• Ability to continuously develop and adapt to a growing team
• You hold yourself to high ethical standards

Benefits

* Home office setup: We'll provide any upgrades you need to your home office setup

• A Kindle with unlimited budget: Any business book is yours to read!
• Team offsites: We get together as a full team every year, with previous offsites in Crete, Helsinki, and Nice
• Pizza Fridays: At least every Friday the 13th (But usually more frequently!) we have pizza parties for both our team at the office and remote!
• Gifts: We believe in celebrating... it's part of our Work Hard / Play Hard Culture!

What We Offer

* A competitive starting salary of €2200 Euros per month

• The opportunity to work with a high-growth tech company that's changing the retail landscape
• A dynamic and collaborative work environment that values autonomy and social trust
• The chance to develop your skills and career in a fast-paced and ever-changing industry
• A comprehensive benefits package that includes a home office setup, a Kindle with unlimited budget, and team offsites

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We can't wait to hear from you!

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