Experienced Patient Care Coordinator – After Hours Call Center REMOTE

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we're passionate about empowering patients to manage their health and treatment at home. Our team of dedicated professionals is committed to delivering exceptional care and support to our patients, and we're seeking a talented and compassionate Patient Care Coordinator to join our Sleep Central After Hours Call Center team in Murray, KY.

Job Information

We're looking for a highly motivated and organized individual to work as a Patient Care Coordinator in our After Hours Call Center. As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote work opportunity, and you will be working from home with the flexibility to manage your schedule.

Key Responsibilities

As a Patient Care Coordinator, your key responsibilities will include:

• Accurately transcribing patient profiles over the phone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite attitude with a positive demeanor
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and manage your schedule. Our company culture is built on a foundation of compassion, empathy, and dedication to delivering exceptional care and support to our patients. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a Patient Care Coordinator at arenaflex, you will be eligible for:

• Competitive salary ($16/hour)
• Quarterly bonus opportunity
• 100% remote work from home
• Flexible scheduling
• Comprehensive benefits package, including medical, dental, and vision insurance
• Life insurance and disability coverage
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Patient Care Coordinator, you will have opportunities to:

• Develop your skills and competencies in patient care and customer service
• Participate in ongoing training and education programs
• Collaborate with a talented and dedicated team of professionals
• Contribute to the development of our company's mission and vision

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion and provides opportunities for growth and development for all employees.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion and provides opportunities for growth and development for all employees. Apply for this job