Experienced Remote Phone & Data Entry Specialist – Healthcare Connection Support

At arenaflex, we're dedicated to connecting nurses with healthcare facilities in need of essential workers. As a Remote Phone & Data Entry Specialist, you'll play a critical role in verifying nurses' credentials and facilitating communication between healthcare professionals. If you're a customer service expert with a passion for making a difference, we invite you to join our team and become part of a critical mission that's changing lives.

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing innovative solutions that bridge the gap between healthcare professionals and facilities. Our mission is to empower nurses and healthcare workers to deliver exceptional care, and we're seeking talented individuals like you to join our team.

Job Summary

As a Remote Phone & Data Entry Specialist, you'll be responsible for:

• Verifying nurses' credentials and facilitating communication between healthcare professionals
• Handling follow-up phone calls with nurses and healthcare facilities
• Managing large amounts of inbound or outbound calls in a timely manner
• Performing data entry and customer service skills
• Accessing company and client resources to accurately handle calls
• Identifying customers' needs, researching, and providing solutions and/or alternatives
• Navigating online efficiently to access company and client resources
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions

Responsibilities

* Manage large amounts of inbound or outbound calls in a timely manner

• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Perform Data Entry and Customer Service skills
• Be able to navigate on-line efficiently
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to see if request has credentials needed
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

* 1 year of customer service or customer support experience

• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment and Hardware Requirements

* Processor: Intel® Core i5 5200 Series or greater

• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)

Work Environment and Company Culture

* Work-at-home opportunity for individuals living in the state of Wyoming

• Bring Your Own Device (BYOD) or equipment can be sent to you option
• Flexible work schedule with shifts between 4:00am-10:00pm (MST) and work days Monday-Friday and every other weekend
• Paid training for 2-3 weeks in length from 7:00am-4:00pm Mon-Fri (MST)
• Full-time position with 40 hours per week, benefit-eligible after 60 days

Compensation and Benefits

* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

• Paid training for 2-3 weeks in length from 7:00am-4:00pm Mon-Fri (MST)
• Status: Full-time, 40 hours per week, benefit-eligible after 60 days

Equal Opportunities

arenaflex is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. arenaflex does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable law.

How to Apply

If you're a motivated and customer-focused individual with a passion for making a difference, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Note:

arenaflex is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US. Apply for this job