Experienced Customer Service Representative – Bilingual Preferred – Community Resource Navigator

At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative – Bilingual Preferred – Community Resource Navigator, you'll play a vital role in helping our members find local community resources to meet their social needs. If you're passionate about providing top-notch service, have a strong preference for finding candidates with personal experiences similar to our members, and are fluent in a second language, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company dedicated to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of your health, and we're committed to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences.

Our Heart At Work Behaviors

At arenaflex, we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support our purpose and guide our actions:

• Empathy: We put ourselves in our customers' shoes and understand their needs.
• Collaboration: We work together to achieve common goals and make a difference.
• Innovation: We're curious and open to new ideas, and we're not afraid to take calculated risks.
• Accountability: We take ownership of our actions and results, and we're committed to continuous improvement.
• Integrity: We act with honesty, transparency, and ethics in all our interactions.

Job Summary

As a Customer Service Representative – Bilingual Preferred – Community Resource Navigator, you'll be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. You'll work closely with our members to understand their needs, provide personalized support, and connect them with relevant resources. We're looking for candidates who have a strong preference for finding candidates with personal experiences similar to our members, and who are fluent in a second language.

Key Responsibilities

* Perform inbound and outbound calls to members who need help finding local community resources to meet their social needs.

• Work closely with members to understand their needs, provide personalized support, and connect them with relevant resources.
• Utilize computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens.
• Provide a designated workspace free from noise and other distractions.
• Maintain high speed internet with the ability to hardwire via ethernet from cable modem to PC.
• Collaborate with internal teams to resolve member issues and improve overall customer experience.
• Participate in ongoing training and development to enhance skills and knowledge.

Required Qualifications

* A minimum of 12 months of customer service or service industry-related experience with proven customer service skills.

• Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens.
• Working knowledge of Microsoft products (Outlook, Excel, folders).
• Provide a designated workspace free from noise and other distractions.
• High speed internet with the ability to hardwire via ethernet from cable modem to PC.
• Bilingual preferred and must be able to pass language certification.

Preferred Qualifications

* At least 1 year in a call center setting.

• Inbound/outbound call center experience.
• Knowledge of Medicaid.
• Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply.
• Strong communication skills (oral and written).
• Strong analytical and problem-solving skills.
• Active listening proficiency.
• Ability to be receptive to feedback and to embrace continuous improvement.
• Positive attitude and strong interpersonal skills.
• Ability to display empathy towards customers' needs and concerns.
• Desire to contribute to building a positive team spirit.

Education

* GED/High School Diploma

Work Environment

* Full-time position with 40 hours of work per week.

• Anticipated weekly hours may vary based on business needs.
• Work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences.

Compensation and Benefits

* The typical pay range for this role is: $17.00 - $25.65.

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join arenaflex?

* We're a leading healthcare company dedicated to transforming the way healthcare is delivered.

• We're committed to making healthcare more personal, convenient, and affordable.
• We offer a dynamic and fast-paced work environment with a focus on delivering exceptional customer experiences.
• We're passionate about innovation and customer-centricity.
• We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
• We're committed to continuous learning and development, with free development courses and education assistance available to all employees.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong preference for finding candidates with personal experiences similar to our members, we want to hear from you! Apply now to become a part of our team at arenaflex. Apply for this job