Experienced Customer Experience Associate – Proactive Health and Wellness Support

At arenaflex, we're revolutionizing the way people approach health and wellness. As the largest longevity medicine program in the U.S., we're dedicated to providing comprehensive proactive care that combines diagnostics, doctors, coaches, and science-backed longevity therapies. Our mission is to empower individuals to take control of their health and live their best lives. We're seeking an exceptional Customer Experience Associate to join our team and help us deliver an unparalleled level of support to our members.

About the Role

As a Customer Experience Associate at arenaflex, you'll be the face of our organization, working closely with our clinical and diagnostic teams to build relationships with our members and understand their unique goals and needs. You'll be responsible for providing high-touch, ongoing support to our members, ensuring they receive an exceptional onboarding experience and have access to the resources they need to achieve their health and wellness goals. This role requires a passion for health and wellness, excellent communication and problem-solving skills, and the ability to work autonomously in a remote setting.

Responsibilities

* Respond to customer inquiries across email, phone, SMS, and other messaging systems with excellent tone, grammar, and spelling for written communications

• Actively engage new subscribers and members as needed to ensure they convert successfully, receive an exceptional onboarding, and have ongoing support throughout the duration of their membership
• Anticipate and address member concerns with empathy, delivering an exceptional customer journey
• Resolve issues in a personalized, accurate, and timely manner
• Provide concierge experience to our customers by offering advice related to products and services
• Become an expert in all arenaflex systems, processes, products, and service offerings and maintain up-to-date knowledge in a fast-changing environment
• Complete trainings and up-trainings as-needed
• Maintain the highest level of discretion when dealing with customer issues
• Strive to meet and exceed structured performance targets
• Report on customer trends and feedback
• Complete occasional overtime when needed by the business to maintain SLAs

Requirements

* 2+ years of work experience

• 1+ year of experience in a customer-facing support role. Experience working in a remote, health-related field or role is preferred
• Ability to balance efficient execution with a high attention to detail, and quality, in a fast-paced, omnichannel environment
• Exceptional organizational skills while prioritizing tasks, and team collaboration
• Comfortable adapting to evolving tech tools and platforms, working in multiple systems at once, and navigating multiple sources of information. Experience with Zendesk is preferred
• Excellent problem-solving and communication skills
• Ability to demonstrate strong writing skills, spelling, and grammar
• Possesses a customer-first, eager-to-help approach. Strong phone and escalation skills preferred
• Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team. Experience working remotely is strongly preferred
• Ability to work non-standard business hours, including weekends, evenings, and holidays. PST hours are strongly preferred
• Demonstrated experience working in a fast-paced agile environment, while successfully navigating ambiguity

What We Offer

* A talented, creative, and High-EQ team

• Company-provided computer and required equipment
• Competitive pay with equity compensation
• Complimentary arenaflex Membership for Full-Time Employees
• Generous benefits package including Healthcare, Dental, Vision, Life Insurance, and Wellness Care
• Ability to create the culture of the organization as an early key contributor
• Opportunity to truly have an impact within a growing organization
• 100% remote working environment

Compensation

* Hourly: $19-22/hr commensurate with experience

Important Note

Please be aware that job scams are on the rise. If you are contacted for this role, it will be from a team member with an email address domain of @arenaflex.com. Our company does not use Microsoft Teams and will never ask you to disclose your banking information. If you're passionate about health and wellness and are looking for a challenging and rewarding role, we encourage you to apply. Join our team and help us revolutionize the way people approach health and wellness. Apply To This Job Apply for this job