Experienced Inbound Energy Customer Care Specialist – Remote Opportunity at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of innovative energy solutions, we're committed to building strong relationships with our customers and empowering them to make informed decisions about their energy needs. If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and forward-thinking company that's dedicated to revolutionizing the energy industry. With a strong focus on customer satisfaction, we're constantly seeking innovative ways to improve our services and exceed our customers' expectations. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that drive loyalty and retention.
Job Summary
We're seeking an experienced Inbound Energy Customer Care Specialist to join our remote team. As a key member of our customer service department, you'll be responsible for providing exceptional customer service, resolving customer complaints and inquiries, and driving customer retention. If you're a reliable, energetic, and positive individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As an Inbound Energy Customer Care Specialist, you'll be responsible for:
- Answering phones from customers professionally and responding to customer inquiries and complaints in a timely and effective manner
- Focusing on customer retention through proactive communication and issue resolution
- Providing customers with arenaflex's service standards and ensuring that they understand their options and benefits
- Identifying, escalating, and reporting priority issues to high-level management
- Routing inbound calls to the appropriate resources and following up on complicated customer calls as needed
- Completing call notes and call reports as necessary and updating them in the CRM
- Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken
- Performing other duties as assigned by management
Requirements
To be successful in this role, you'll need:
- A High School Diploma or GED
- Bilingual skills (a plus)
- Some sales and customer service experience
- Excellent communication skills, including verbal and written communication with proper grammar
- Excellent computer skills, including proficiency in Microsoft Office and CRM software
- Detail-oriented with the ability to multitask and prioritize tasks effectively
- Some experience with MS Excel (a plus)
- The ability to react effectively and calmly in escalated situations
Benefits Program
As an arenaflex employee, you'll enjoy a comprehensive benefits program that includes:
- Competitive wages ($15.00 to $16.00 per hour plus commission)
- Medical, dental, and eye insurance available
- Vacation and sick time
- 401K benefits
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values.
How to Apply
If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! [Apply Now](https://www.ziprecruiter.com/c/arenaflex/Job/Experienced-Inbound-Energy-Customer-Care-Specialist-Remote-Opportunity-at-arenaflex/-in-Jamestown,NY?jid=ae98e01ff05ec6da) Apply for this job