Experienced Retail Customer Experience Associate – Lakeside Full Time – Metairie, LA

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Retail Customer Experience Associate, you'll play a vital role in driving sales growth, enhancing the shopping experience, and building strong relationships with our customers. If you're a self-starter with a passion for delivering outstanding customer service, we want to hear from you!

Job Overview

As a Customer Experience Colleague (CXC) at arenaflex, you'll prioritize the customer experience by selling to our customers in the moment to service their needs. You'll drive enterprise-wide cross-category selling across multiple selling platforms to deliver sales goals and achieve sales growth. This position exemplifies the Own Your Style service model throughout the store, enhancing the shopping experience by providing personalized service in all departments. You'll collaborate and build great partnerships with peers, especially with At Your Service colleagues, and connect your customer to a Personal Stylist when necessary.

Key Responsibilities

* Ensure the customer is the top priority by actively attending to their needs, whether or not it culminates in a sale.

• Role model the Own Your Style service model (We Connect, We Inspire, We Deliver) throughout the store, going above and beyond to service customers and support colleagues.
• Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have, whether it's in-store or through virtual selling.
• Leverage product knowledge and digital resources to increase sales by educating and assisting the customer and expanding their merchandise options to enable the best choices.
• Effectively develop and maintain relationships throughout the store in order to problem-solve and create the best possible outcome for the customer.
• Leverage Product and vendor information to sell by sharing trends and styles in various departments.
• Assist the customer in making the best product choices, focusing on size and fit in apparel areas. Communicate and provide customer feedback daily with Customer Experience Manager, in order to create a better customer experience.
• Promote your services by leveraging company social media assets to engage with customers.
• Demonstrate a professional, can-do attitude.
• Maintain high customer readiness standards: deliver a clean, neat, and easy-to-shop environment. Be proficient in POS and MPOS systems, including Search and Send, MyClient, Salesfloor, and MSA Order Entry.
• Understand the promotional calendar and utilize it for the purpose of driving sales.
• Ensure shortage prevention initiatives are executed.
• Perform other customer-facing duties, as needed.
• Regular, dependable attendance and punctuality.

Qualifications and Competencies

* Minimum 1 year previous selling or retail experience required.

• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, and calculating percentages; ability to use a calculator.
• Self-starter, able to work independently and as part of a team, ability to prioritize tasks and must have good time management skills; ability to build relationships and convert customers into clients.
• Understanding of technology and proficiency in POS, computers, tablets, smartphones, work-associated apps, and social media.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements

* Position requires prolonged periods of standing/walking around the store or department.

• May involve reaching, crouching, kneeling, stooping, color vision, and climbing ladders.
• Frequently use computers and other technology necessary to perform job duties, including handheld electronic equipment.
• Frequently lift/move up to 50lbs.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Retail Customer Experience Associate, you'll have opportunities to:

• Develop your sales and customer service skills through ongoing training and coaching.
• Work with a diverse team of colleagues who share your passion for delivering exceptional customer experiences.
• Collaborate with other departments to drive sales growth and enhance the shopping experience.
• Participate in performance-based incentives and recognition programs.
• Enjoy a dynamic and fast-paced work environment that's always evolving.

Work Environment and Company Culture

At arenaflex, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Retail Customer Experience Associate, you'll:

• Work in a fast-paced retail environment with a dynamic team of colleagues.
• Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Collaborate with other departments to drive sales growth and enhance the shopping experience.
• Enjoy a comprehensive employee recognition and reward program.

Compensation, Perks, and Benefits

As a Retail Customer Experience Associate at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• Competitive hourly wage
• Medical, dental, and vision insurance
• 401(k) matching
• Paid time off
• Comprehensive employee recognition and reward program
• Ongoing training and development programs
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to become a Retail Customer Experience Associate at arenaflex and join our team of dedicated professionals who are committed to making a difference in the lives of our customers. Apply online at [insert link] or in-person at our Metairie, LA location. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job