Customer Support Representative – Shopify App Expert
At arenaflex, we're on a mission to revolutionize the way e-commerce businesses operate. As a leading provider of innovative tools for Shopify merchants, we're committed to delivering exceptional customer experiences that drive growth and success. We're now seeking a highly skilled and passionate Customer Support Representative to join our team and help us take our customer support to the next level.
About arenaflex
arenaflex is a dynamic and fast-growing company that has been building tools for Shopify merchants for over 2 years. Our team of 4 people is dedicated to creating innovative solutions that make a real difference in the lives of our customers. We're proud of our excellent app rating, which is a testament to our commitment to customer satisfaction. Now, we're ready to take our customer support to an even higher level, and we need your help to make it happen.
The Opportunity
As our first Customer Support Representative, you'll play a critical role in building a system and processes that will shape the future of our customer support team. You'll have the opportunity to work closely with our team to develop a comprehensive support strategy that meets the evolving needs of our customers. But that's not all – you'll also have the chance to try your hand at other aspects of the business and potentially switch roles in the future. Initiative is always welcome at arenaflex, and we encourage you to carve your own new role if it brings value to the company.
Why Join arenaflex?
* Diverse and dynamic work environment: Our team is passionate about innovation and customer satisfaction. We're a small startup with a big impact, and we're looking for someone who shares our values and enthusiasm.
- Opportunities for growth and development: As a Customer Support Representative, you'll have the chance to learn and grow with our company. We're committed to investing in your skills and development, and we're excited to see you thrive in your role.
- Flexible working arrangements: We understand that everyone's needs are different, which is why we offer flexible working arrangements to suit your lifestyle. We're open to discussing arrangements that work for you.
- Competitive compensation and benefits: We offer a competitive salary and benefits package that reflects our commitment to your well-being and success.
Key Responsibilities
As our Customer Support Representative, you'll be responsible for:
- Communicating with customers via live chat or email and resolving any problems they have
- Continuously learning about the features of our app and broader Shopify ecosystem to be able to help our customers better
- Summarizing product feedback from merchants and suggesting new ways of product improvement
- Some non-CS related work (e.g. researching a tool, writing blog posts, making some mockups) that will be assigned based on your natural abilities and interests
Must-Have Qualifications
To be successful in this role, you'll need:
- Superb written and verbal communication skills
- A passion for talking to people and solving their problems
- Ability to handle "hard" customers (we have very few of those, though!)
- Proficient in discussing technical concepts at a high level
- Comfortable working with basic CSS and JS and willingness/interest to learn more if needed
- Ability/willingness to write technical documentation/articles
- Willingness to perform non-CS related tasks (we're a small startup, and we all wear multiple hats)
- Willingness to have at least 4 hour overlap with GMT+7 (9am-6pm)
Nice-to-Have Qualifications
While not essential, the following qualifications would be a bonus:
- Experience working with Shopify, especially something related to theme development/customization
- Experience working with B2B SaaS
- Additional languages (especially French, Spanish, and Italian)
- Any other skills that can be beneficial to a startup (e.g. marketing, SEO, video editing, etc)
Salary
Salary is negotiable, and we're open to discussing a package that reflects your skills and experience.
How to Apply
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join our team, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job