Experienced Clinical Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting pay at $15/hour for full-time and part-time regular employees, with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Seasonal workers and temporary employees start at $15/hour

Remote Work Opportunity

As a remote worker, you'll be trained to work from home in a designated work area with company-provided technology equipment. To ensure success in this role, you'll need a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

This role is based in a work-from-home (WFH) environment.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal, or state law.

Accommodations for Individuals with Disabilities

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our career center. Apply for this job