Experienced Retail Customer Experience Associate – Full Time – Novi, MI

Join arenaflex, a leading retail company, as a Retail Customer Experience Associate at our Twelve Oaks location in Novi, MI. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and embodying the arenaflex service model. If you are a self-motivated, customer-focused individual with a passion for retail, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative retail company that is committed to providing an exceptional shopping experience for our customers. With a rich history of excellence, we have established ourselves as a leader in the retail industry. Our team is dedicated to delivering outstanding customer service, driving sales growth, and creating a positive work environment. As a Retail Customer Experience Associate, you will be an integral part of our team, working closely with colleagues to achieve our goals and exceed customer expectations.

Job Overview

As a Retail Customer Experience Associate, you will be responsible for prioritizing the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise-wide cross-category selling across multiple selling platforms to deliver sales goals and achieve sales growth. This position exemplifies the Own Your Style service model throughout the store, enhancing the shopping experience by providing personalized service in all departments. You will collaborate and build great partnerships with peers, especially with At Your Service colleagues, and connect your customer to a Personal Stylist when necessary.

Essential Functions

* Ensure the customer is the top priority by actively attending to the needs of the customer, whether or not it culminates in a sale.

• Role model the Own Your Style service model (We Connect, We Inspire, We Deliver) throughout the store, going above and beyond to service customers and support colleagues.
• Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether it's in-store or through virtual selling.
• Leverage product knowledge and digital resources (product descriptions, customer reviews, etc.) to increase sales by educating and assisting the customer and expanding their merchandise options to enable the best choices.
• Effectively develop and maintain relationships throughout the store in order to problem solve and create the best possible outcome for the customer.
• Leverage Product and vendor information to sell by sharing trends and styles in various departments.
• Assist the customer in making the best product choices focusing on size and fit in apparel areas. Communicate and provide customer feedback daily with Customer Experience Manager, in order to create a better customer experience.
• Promote your services by leveraging company social media assets to engage with customers.
• Demonstrate a professional, can-do attitude.
• Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop environment. Be proficient in POS and MPOS systems including Search and Send, MyClient, Salesfloor and MSA Order Entry.
• Understand the promotional calendar and utilize it for the purpose of driving sales.
• Ensure shortage prevention initiatives are executed.
• Perform other customer-facing duties, as needed.
• Regular, dependable attendance and punctuality.

Qualifications and Competencies

* Minimum 1 year previous Selling or retail experience required.

• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, and calculating percentages; ability to use calculator.
• Self-starter, able to work independently and as part of a team, ability to prioritize tasks and must have good time management skills; ability to build relationships and convert customers into clients.
• Understanding of technology and proficiency in POS, computers, tablets, smart phones, work-associated apps, and social media.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements

* Position requires prolonged periods of standing/walking around store or department.

• May involve reaching, crouching, kneeling, stooping, color vision, and climbing ladders.
• Frequently use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
• Frequently lift/move up to 50lbs.

Career Growth Opportunities and Learning Benefits

As a Retail Customer Experience Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training programs and development opportunities to help you grow your career and achieve your goals. Our team is committed to supporting your success and helping you achieve your full potential.

Work Environment and Company Culture

arenaflex is a fun and dynamic work environment that is committed to providing a positive and inclusive culture for all employees. We believe in recognizing and rewarding our employees for their hard work and dedication, and we offer a range of benefits and perks to support their well-being and success. Our team is passionate about delivering exceptional customer experiences and driving sales growth, and we are looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer a range of perks, including a discount on arenaflex merchandise, access to exclusive events, and a flexible schedule.

How to Apply

If you are a motivated and customer-focused individual with a passion for retail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and learning more about your qualifications and experience.

Join the arenaflex Team

At arenaflex, we are committed to delivering exceptional customer experiences and driving sales growth. We are looking for talented and motivated individuals to join our team and help us achieve our goals. If you are passionate about retail and committed to excellence, we encourage you to apply for this exciting opportunity. Apply for this job