Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

Join arenaflex, a revolutionary company that's transforming the way people experience recreational purchases, as a Bilingual Customer Engagement Representative. Our team is passionate about delivering a seamless, end-to-end digital buying experience that connects people with their passions. We're looking for a highly motivated and customer-focused individual to join our Roadrunner's Servicing Center in Irving, Texas.

About arenaflex

arenaflex is a remote-first company that's been making waves in the industry since 2014. With over 550 employees and 30 OEM and 4,000 dealer partners, we're a force to be reckoned with. Our mission is to inspire enthusiasts with our editorial brands, including Cycle World and UTV Driver, and to provide a hassle-free experience for our customers. We're committed to innovation, customer satisfaction, and making a positive impact on the world.

The Role

As a Bilingual Customer Engagement Representative, you'll be the face of arenaflex, providing exceptional customer service to our growing portfolio of Powersports loans. You'll be responsible for handling an average of 80 inbound and outbound calls per day, processing phone payments, conducting outbound customer interview calls, and communicating with customers through online chat channels. Your strong communication skills, both verbal and written, will be essential in resolving customer issues and concerns.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channel
• Resolve common customer concerns regarding their powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state specific laws that regulate collections and servicing activities

Requirements:

* High School Diploma or GED required (some college coursework a plus)

• Two years of Customer Service experience, ideally in auto finance or an installment loan portfolio (collection experience is a plus)
• Minimum of 2 years related customer service experience in a fast-paced environment
• Working knowledge of Word and Excel
• Ability to master the use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills both verbally and written
• Bi-Lingual English/Spanish a plus
• Excellent "people" skills and a strong customer service attitude
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join arenaflex?

* Be part of a dynamic and innovative company that's changing the game in recreational purchases

• Work with a talented team of professionals who are passionate about customer satisfaction
• Enjoy a comprehensive benefits package that includes health insurance, PTO, and retirement plan
• Take advantage of educational assistance and tuition reimbursement
• Be part of a company that's committed to making a positive impact on the world

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Bilingual Customer Engagement Representative at arenaflex.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job