Experienced Customer Journey and Engagement Analyst – Streaming Services and Digital Media

At arenaflex, we're passionate about creating immersive experiences that captivate audiences worldwide. As a leading entertainment company, we're home to a diverse portfolio of iconic brands, including targeted streaming services, cable networks, and film distribution labels. Our commitment to innovation and storytelling has earned us a reputation as a premier destination for passionate fan communities. We're seeking a highly skilled and analytical Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York. As a key member of our team, you'll play a critical role in developing and optimizing customer journeys, engagement, and retention for our streaming services. If you're a data-driven professional with a passion for customer experience and digital marketing, we encourage you to apply.

Work Overview

As a Customer Journey and Engagement Analyst, you'll be responsible for analyzing customer behavior, identifying key product strategies, and providing insights to inform our owned and operated product roadmap. You'll work closely with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives. Your primary focuses will be:

• Identifying key product strategies and features on partner platforms to inform our product roadmap
• Providing insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
• Collaborating with cross-functional teams to design and execute customer engagement initiatives
• Proactively pitching product solutions across the customer lifecycle that encourage sampling and acquisition

Essential Qualifications

* Bachelor's degree in Marketing, Business, or a related field

• 2+ years of experience in customer experience, digital marketing, or a related field
• Strong analytical skills with the ability to comprehend and apply complex data
• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
• Experience in the streaming services industry is a plus
• Highly organized and detail-oriented with excellent communication skills

Preferred Qualifications

* Master's degree in Marketing, Business, or a related field

• 3+ years of experience in customer experience, digital marketing, or a related field
• Experience with customer journey mapping and customer experience design
• Familiarity with CRM systems and customer data platforms
• Strong understanding of data analysis and statistical modeling

Skills and Competencies

* Strong analytical and problem-solving skills with the ability to interpret complex data

• Excellent communication and collaboration skills with the ability to work with cross-functional teams
• Highly organized and detail-oriented with the ability to prioritize tasks and meet deadlines
• Strong understanding of customer experience and digital marketing principles
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Journey and Engagement Analyst, you'll have opportunities to:

• Work with a talented team of professionals in a dynamic and fast-paced environment
• Develop your skills and expertise in customer experience, digital marketing, and data analysis
• Collaborate with cross-functional teams to design and execute customer engagement initiatives
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development of our streaming services and digital media products

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive.

We offer

• A comprehensive benefits package, including medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services
• A flexible work environment with the option to work from home one day per week
• A dynamic and collaborative work environment with a talented team of professionals
• Opportunities for professional growth and development
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• A salary range of $80,000 - $110,000 per year, depending on experience
• A comprehensive benefits package, including medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services
• A flexible work environment with the option to work from home one day per week
• Opportunities for professional growth and development
• A commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and analytical professional with a passion for customer experience and digital marketing, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive. All applicants are taken into consideration for employment regardless of race, color, religion, creed, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, status as a victim of domestic violence, stalking, or sexual assault, sexual orientation, disability, or any other characteristic that is protected by federal, state, or local law. Apply for this job