Temporary Full-Time Contact Centre Loyalty Associate
Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are hiring a Temporary Full-Time Contact Centre Loyalty Associate! This role is anticipated to end Jan 31, 2027 and is a fully remote opportunity. As a Contact Centre Loyalty Associate, you are a Sales Professional who supports our Member Experience and Sales Network to meet corporate revenue targets through proactively connecting with our existing Members. Your energy, enthusiasm and passion for our products will ignite unparalleled loyalty from Members. Who you are: Remote work is for you. You have a dedicated space in your home to work independently. You work well under pressure, embrace change and thrive in a fast-paced environment. You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgment. You’re a good communicator and recognize the importance of listening well and keeping other team members informed about your work. You’re highly organized with strong attention to detail and exceptional follow-up skills. You can negotiate skillfully in challenging situations. What you’ll do: Connecting and initiating outbound calls with our existing Members who have expressed interest in our products. Through telephone and/or web-based consultative sales, acquires new Membership sales; where required, sells additional BCAA products and services. Understand and identify our Members’ needs and create a personalized experience and valued solution. Make recommendations for improving quality and effectiveness of Marketing campaigns. Creating and maintaining reports on number of outbound calls made, outcome, and prescribed metrics. Interacting with other functional groups to ensure Member Satisfaction and collaborate with supplier Underwriters Review product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions Update Member information and insurance policy details in applicable systems such as processing insurance endorsements and updating coverages Issue new and renewal membership transactions such as memberships, Trip Tiks (auto travel planning), passport photos, international driving permits, Member maps, tour books and camp guides What you bring: Completion of Grade 12 2 current and consecutive years of general insurance experience Level 1 insurance license, and willing to obtain Level 2 insurance license within 18 months of employment in this position Bachelor’s degree or diploma in a related discipline from a recognized program or an equivalent combination of education, training and experience. Proven track record of delivering or exceeding sales targets. Experience with solution based selling. Proven planning and time management skills. Bonus Qualifications Experience working in a contact centre environment Completion of CAIB 1 Knowledge of BCAA’s systems such as NEAT, Diamond, Varicent and Cisco Limited history of Errors & Omissions. Be in good standing with the Insurance Council of BC. The hourly range for this position is $23.36 to $29.20 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. What we offer: The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. Career and personal development to help you grow and reach your goals. Incentives that recognize team and individual sales and performance. Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving. A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth. Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members. *for permanent employees We’re always looking for amazing people like you. Apply today! BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected]. Apply To This Job