TECHNICAL EXPERT
The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Technical Architect – ServiceNow (TA) Location: Remote (U.S. Only) Travel: Up to 15% Eligibility: Must be authorized to work in the United States About Atos Atos is a global leader in digital transformation, technology, and consulting services. We partner with organizations across all industries to accelerate their digital journeys. Our AI & Analytics practice plays a critical role in delivering innovative, scalable solutions that drive measurable business outcomes. Role Overview We are seeking a Technical Architect – ServiceNow to lead the architecture, design, and governance of enterprise-scale ServiceNow solutions. This role works directly with clients and internal stakeholders to translate business needs into scalable, secure, and high-performing platform architectures aligned with enterprise standards. The ideal candidate combines deep ServiceNow expertise, strong architectural leadership, and a consultative mindset.
Key Responsibilities
Own and define end-to-end ServiceNow solution architecture Design and implement scalable, distributed applications across cloud and on-prem environments Lead architecture governance, ensuring adherence to best practices, standards, and risk controls Partner with stakeholders to analyze complex business challenges and present clear technical solutions Develop solution blueprints, effort estimates, and delivery strategies Drive proof of concepts (PoCs), testing strategies, and migration planning Ensure alignment across business and technical teams, maintaining compliance and architectural integrity Translate functional and non-functional requirements into robust architectural designs Establish and maintain reference architectures, domain models, and design patterns Provide technical leadership and mentorship to engineering and delivery teams Identify emerging technologies that can enhance platform capabilities and deliver business value Support enterprise transformation initiatives, including application and platform rationalization
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, MIS, or a related field 8–10+ years of IT experience, with a strong focus on solution architecture and application design 5+ years of ServiceNow architecture and SME-level experience Solid understanding of IT Service Management (ITIL processes, KPIs, and metrics) Strong knowledge of SDLC methodologies, including Agile frameworks Experience designing and delivering complex enterprise solutions Technical Expertise ServiceNow platform architecture and solution design Integration technologies: REST, SOAP, SFTP MID Server Modern web technologies: HTML, CSS, XML, JavaScript/AJAX Enterprise infrastructure and security: LDAP, SSO, SSL Core Competencies Strong customer-facing and consultative communication skills Proven ability to translate business needs into technical solutions Experience working in cross-functional, high-performance environments Excellent problem-solving, analytical, and stakeholder management skills
Preferred Qualifications
Experience with 3 or more ServiceNow product lines, including: Customer Service Management (CSM) Enterprise Architecture / APM Field Service Management (FSM) Governance, Risk & Compliance (GRC) Third-Party Risk Management (TPRM) Business Continuity Management (BCM) Experience leading enterprise digital transformation programs Background in platform modernization and strategy initiatives Why Join Atos Work on large-scale, high-impact digital transformation programs Collaborate with global teams and industry-leading experts Shape the future of AI-enabled enterprise platforms Grow your career in a high-visibility architecture leadership role Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos. Apply To This Job