ServiceNow Application Consultant

CTG is seeking a ServiceNow Application Consultant to support our client’s enterprise ServiceNow initiatives. This role is responsible for configuring, maintaining, and optimizing ServiceNow applications while collaborating with stakeholders to deliver scalable and efficient IT service management solutions. Location: RemoteDuration: 5 months Key Responsibilities: Configure, customize, and support ServiceNow platform implementations and enhancements. Collaborate with business and technical teams to gather requirements and deliver effective solutions. Lead ServiceNow strategy discussions based on value, effort, and business priorities. Develop workflows, integrations, forms, business rules, and automation solutions. Prepare effort estimates, project timelines, and cost-benefit analyses. Support ITSM and ITIL process improvements across the organization. Troubleshoot platform issues and ensure system reliability and performance. Participate in solution design, testing, deployment, and post-implementation support. Ensure projects remain aligned with scope, budget, and delivery timelines. Required Skills: Strong experience with ServiceNow administration, configuration, and implementation. Knowledge of ITSM, ITIL processes, and ServiceNow best practices. Experience with REST/SOAP APIs, XML, HTML, JavaScript, and Web Services. Understanding of LDAP, VPN, SSL, SSO, and related infrastructure technologies. Strong analytical, problem-solving, and communication skills. Ability to manage multiple priorities in a fast-paced consulting environment. Preferred Qualifications: 5+ years of ServiceNow experience. Experience supporting enterprise ServiceNow environments. ServiceNow certifications preferred. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred. Equivalent combination of education and relevant experience will also be considered. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply:To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $70.00 to $75.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. Apply To This Job