Engagement Manager

Would you enjoy impacting the digital experiences for users worldwide? Do you relish the prospect of working with cutting-edge technology? Join our Professional Services team Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers. Partner with the best As an Engagement Manager, you will maximize value, retention and growth throughout the customer life cycle. You will help to build, innovate and evolve customers' security, performance or media delivery strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus. As an Engagement Manager you will be responsible for: Being the strategist and technical advisor to architects and technology leaders of Akamai's premium customers Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements Being the central point of contact for the customer and leading account team to deliver customer success Responding to escalations when various program management issues arise and operational improvements to mitigate future risks Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs Do what you love To be successful in this role you will: Be a customer advocate passionate about delivering technical solutions Demonstrate experience in a customer-facing role within the Information Technology industry Show understanding of internet network technologies, application and web security, web performance or media related technologies Demonstrate communication skills and an ability to build trusting relationships with customers across various levels Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment Demonstrate experience in Program or Project management in a cross-functional and technical team About us At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works. Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like! Apply To This Job