Platform Support Specialist

Job Purpose: Responsible for resolving technical issues and helping the team to design and deploy integrations by utilizing the Boomi integration platform. Job Description:

• Provide administrational and operational support, engagement to client’s requirements/project,
• Boomi administration and exemplary customer service.
• Respond to customer inquiries, requests, or concerns by 24x7 support on a rotating basis including weekends and holidays.
• Work with the technical support team and with the other team such as engineering, operations, and administration to find a solution to a specific customer concern/issue.
• Resolve and hands-on to customer technical and/or development issues through diligent research and troubleshooting such as but not limited to design, deployment, implementation, and maintenance of integration processes using Boomi platform.
• Designs technology solutions by modeling requirements and applying standard application methodology best practices.   Manages user expectations regarding appropriate milestones and deadlines.
• Certifications in Boomi are required.
• Perform other duties as assigned.

Working Conditions:

• Permanent full time
• Remote
• Philippines
• Night shift - 7pm to 4am Manila time (must be open to rotating shift)

What will make you successful in this role?

• Effective English verbal and written communication skills.
• Excellent Teamwork and interpersonal skills.
• Ability and desire to work in a fast paced and continually evolving environment.
• Creative problem solver & analytical skills.
• With 4-5 years or more of experience in Boomi, Mulesoft, TIBCO and such.
• With 2-3 years’ or more of experience in JavaScript, Groovy, Java, SQL, .Net, etc.)
• With 2-3 years or more of experience in server administration such as security, deployment, patching, SSO, etc.)
• With 2-3 years or more experience in SaaS business products such as Salesforce, Workday, NetSuite, Concur, etc.)

With 4-5 years’ experience with middleware/integration platforms such as Boomi, Mulesoft, TIBCO, etc.

• Preferably graduate in computer engineering, computer science or any course related to the
• requirement.
• Preferrable with Boomi Dev & Admin Certifications
• Willing to work in a shifting schedule.

Why is this an exciting opportunity? Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way. The Data & Integration business unit helps clients unlock the full potential of data by integrating systems and applications, enabling digital transformation through our comprehensive on-premises, hybrid, and cloud integration solutions. We specialise in Boomi, Smartsheet, and OpenText. This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. What our people say: “We are working towards a very bright future.” “It's a company with vision and a promising future.” Why you’ll love working here Culture of possibility At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. A strong set of company values Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and Inclusion At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups. Supporting Australia’s veterans We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us. What our people say: “Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.” How to apply All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting. https://atturra.com/au-en/careers Talent Pool This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months. Recruitment Agencies and Headhunters Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy. Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters. Agencies interested in joining our official supplier list may send an expression of interest to [email protected]. Please note, our supplier list is reviewed annually. Apply To This Job