Assistant Property Manager
Assistant Property Manager (Remote – Philippines) Location: Remote Salary: PHP 50,000/month + Performance Bonuses Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits Schedule: U.S. Hours
About the Role
SmartScale360 is looking for an Assistant Property Manager / Executive Assistant to support our U.S.-based property operations. You’ll oversee daily property management tasks and provide executive-level support to ensure smooth operations and high-quality guest experiences. This role is ideal for candidates with short-term rental or property management experience who are proactive and thrive in a fast-paced environment.
Key Responsibilities
Manage, train, and oversee a team of virtual assistants Assign tasks and ensure accountability across all operational areas Monitor performance and provide feedback to maintain high standards Ensure systems and SOPs are followed consistently Oversee all guest communication across platforms (Airbnb, VRBO, direct bookings) Ensure responses are timely, professional, and aligned with brand standards Personally handle escalated guest issues via phone, email, or messaging Proactively identify and resolve service gaps Ensure all guest-related operational tasks are completed, including:Pool heating requests Guest requests and special accommodations Vendor coordination (via team) - cleaning & maintenance Oversee supply inventory and coordinate ordering as needed Ensure listings are accurate and updated across all platforms Submit quarterly TOT (Transient Occupancy Tax) filings for clients Process guest refunds accurately and promptly Submit and track damage claims with insurance providers Assist with light bookkeeping and financial tracking Maintain and improve operational workflows and SOPs Ensure consistent execution across all properties and team members Identify inefficiencies and recommend improvements Uphold the company’s reputation for high-quality service Tools Experience with (or willingness to learn): Guesty Airbnb Vrbo Guesty Locks Guesty Accounting Slack Google Docs and Gmail Required Qualifications 1+ year of property management or short-term rental experience Strong attention to detail and organizational skills Excellent written and verbal communication Proven ability to manage and lead remote teams Customer service mindset with problem-solving ability Ability to multitask and prioritize in a fast-paced environment High level of accountability and ownership Work-From-Home Requirements: Device: Intel i5 + 8 GB RAM minimum 100 Mbps internet Backup device, internet, and power supply Why Join SmartScale360? Join a supportive, high-energy team, grow your career, and play a key role in ensuring our properties and guest experiences are world-class. Apply now and help us raise the standard in short-term rental management! Apply To This Job