Sales Support Representative

Primary Job Posting Location: Burlington, Ontario Canada Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. This position performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. This position researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. This position makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions. Job Type: Full-Time | Permanent Modality: Remote Work Schedule: Mon-Fri | 8:30am to 5:00pm EST Hourly Wage: $20.81/hr Responsibilities: Responds to and resolves customer inquiries, complaints, and issues. Coordinates opportunities and strategies with other team members. Maintains knowledge of UPS products and services to develop appropriate sales solutions. Reviews customer shipping practices to ensure contractual compliance. Determines customer discounts and writes new contracts. Educates customers on UPS’s service channels to expedite problem resolution. Provides compelling value proposals to potential and existing customers. Qualifications: Experience using Microsoft Office products or equivalent software Bachelor's Degree or International equivalent UPS and/or business-to-business or business-to-consumer sales experience - Preferred What we offer: UPS offers a competitive compensation package which includes benefit options including health and dental coverage, group insurance plan, paid vacation, employee stock purchase plan and an unlimited opportunity to grow within the company. Our employee benefits include the following: Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations; Weekly Compensation: Employees are paid on a weekly basis, every Friday; Generous Benefits Package: All UPS Canada employees have extended health, dental, and vision benefits. Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business; Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands; __________________________________ The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities. All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required. UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability. Apply To This Job