Senior Applications Analyst
Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. Position Overview The Sr IT Applications Analyst provides Tier 3 operational ownership for assigned enterprise applications, including administration and maintenance; availability and incident/problem/change/knowledge management; upgrades/patching coordination; vendor/SLA oversight and escalation; and integrations/interfaces. Platform-specific build work (e.g., Salesforce configuration/automation, EHR build/customization) remains with the respective platform owner; the Applications Analyst coordinates cross-system impacts and end-to-end readiness as needed. Schedule Monday-Friday 8:00 am-5:00 pm Location Remote How Senior Applications Analysts Empower Recovery As an IT Applications Analyst, you will: Serve as technical SME and overall responsibility for assigned application(s), including: Serve as Tier 3 “application owner” and escalation point if IT Support is unable to resolve user issues SME on what the system does and its capabilities Author/maintain KB articles used by IT Support to troubleshoot and diagnose application issues Expert on technical aspects of the product/software and how it relates to other systems at the company Document/maintain system architecture Document and manage any 3rd-party relationships. Provide Application Administration Serve as gatekeeper of system to be sure it is being properly used. Manage communication with end-users (notification of outages, upgrades, patching, etc.) Collect and track KPI statistics and evaluation of SLAs (are they being met by the vendor?) Ensure appropriate controls are in place to manage licensees and costs; participate in access reviews, least-privilege, audit requests, and data/privacy controls for the application. Perform occasional audits for license accuracy, permission levels, groups/roles, employee terminations, etc. Implement small enhancements/break-fix solutions within assigned application(s) (e.g., configuration toggles, picklist/reference values, field labels, roles/groups) in alignment with change control; coordinate larger enhancements through vendor/SDLC processes. Maintain Business Owner relationships Serve as first point of contact with the business team Responsible for managing enhancement requests/bug-fixes with the Vendor When enhancements are needed or bugs identified; ensure requirements are defined, estimates are appropriate and budget is approved, changes are documented and tested before production release. Partner with Business Owner of the application to document business use: Document system workflow Outline typical use cases Ensure documentation is current and accurate Maintain Vendor relationships Regular meetings with vendor account manager Key person to report problems to vendor, including tracking tickets to resolution Understand, document, and track SLA expectations of Vendor – time to acknowledge problem, response time, resolution time, etc. Manage licensing, billing and financial responsibilities Ensuring invoices match contractually agreed to amounts Ensuring enhancement estimates are appropriate and budget is approved prior to work beginning Additional responsibilities as needed Educational Qualifications Four-year Computer Science, IT or relevant college degree or 5+ years’ experience working in IT roles Professional Qualifications At least 5-8 years of experience in IT application development, QA, business analysis or project management. Experience in IT service management or systems analysis preferred. What we offer: Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs. For full-time employees, we offer: HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) Dental insurance (Delta Dental) Vision insurance (EyeMed) Short-term and long-term disability insurance Company-paid life insurance 401(k) plan available two months after start date Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO. Apply To This Job