Application Support Engineer

Job Summary The Licensing Specialist - SAM will provide IBM licensing and ELP expertise with strong focus on sub-capacity licensing, ILMT or BigFix Inventory evidence, Passport Advantage entitlement interpretation and IBM-specific license metrics. The role will support compliance evaluations, tool-based reconciliation, data normalization and audit-ready documentation for IBM and other Tier-2/Tier-3 publishers.

Key Responsibilities

IBM entitlement review: Analyze IBM Passport Advantage records, license certificates, support status, subscription coverage, Product Use Rights and agreement conditions. Metric interpretation: Apply IBM metrics such as PVU, RVU, VPC, Authorized User, Concurrent User, AppPoints and Cloud Pak-related metrics where relevant. Sub-capacity validation: Validate IBM sub-capacity licensing requirements using ILMT or BigFix Inventory outputs, report schedules, agent health, scan completeness and processor/core evidence. ELP preparation: Prepare IBM ELP inputs by mapping entitlements, deployments, infrastructure attributes, ILMT/BFI evidence, software bundling, component usage and assumptions. Deployment analysis: Validate IBM software installations across physical, virtualized, cloud and hybrid environments including hosts, VMs, clusters, LPARs and containerized deployments where applicable. Tooling support: Use Flexera or ServiceNow SAM Pro to support IBM application recognition, license creation, entitlement upload, reconciliation and compliance reporting. Discovery and inventory validation: Work with infrastructure, discovery and CMDB teams to close gaps in host mapping, server ownership, environment classification, version details and usage evidence. Audit and risk support: Identify sub-capacity risk, untracked installations, unsupported versions, missing ILMT reports, evidence gaps and potential audit exposure. Optimization analysis: Support optimization through deployment rationalization, support lifecycle review, license harvesting, metric review and architecture assessment. Tier-2 and Tier-3 publisher support: Support compliance and ELP activities for other publishers using standard SAM methodology and tool-enabled reporting. Documentation and communication: Maintain calculation workbooks, evidence packs, assumption logs and communicate findings clearly to SAM leads and stakeholders. Sub-capacity and ILMT: Hands-on understanding of ILMT/BFI reporting, sub-capacity validation, scan completeness, host mapping, core/PVU interpretation and evidence requirements. SAM process: Strong understanding of entitlement management, inventory normalization, license reconciliation, compliance reporting, ELP preparation and remediation tracking. Preferred Experience and Credentials Recommended 4+ years of SAM / ITAM experience with 2+ years in IBM licensing, sub-capacity or ELP support. Experience with IBM audits, IASP-style ELP methodologies, Cloud Paks, containerized IBM products or mainframe-related licensing is preferred. Working knowledge of other publishers such as Microsoft, Oracle, SAP, Adobe, Red Hat, VMware or ServiceNow is an added advantage. Certifications such as CSAM, CITAM, IBM licensing, Flexera or ServiceNow SAM Pro are preferred. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Apply To This Job