Learning Management System (LMS) Administrator/Education Technologist

JOB Walla Walla Community College (WWCC) is seeking applicants for a Learning Management System Administrator/Education Technologist position at the Walla Walla campus. At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.This position is open until filled. First consideration will be given to applicants whose complete application has been received by 6/1/2026 @ 11:59pm PST. See Required Application Materials section for more informationGeneral Description: Under the general supervision of the Director of the Center for Teaching and Learning, the LMS Administrator/Education Technologist serves as the college’s primary administrator of the Learning Management System (currently Canvas) and provides instructional technology support to faculty, staff, and students across the institution. This role encompasses technical oversight, collaborative problem-solving, and strategic implementation of educational technologies that enhance multimodal instruction and support student success.This position works closely with faculty and staff to provide responsive LMS support, instructional media assistance, guidance on adopting and utilizing accessible, effective technology solutions, and learning outcomes analytics support. This role supports training development, cross-listing, term setup, and troubleshooting for Canvas and other integrated tools (such as Zoom, Panopto, Yuja Panorama, assessment platforms, etc.). The LMS Administrator/Education Technologist may also provide basic course design resources, directing faculty to evidence-based teaching strategies and UDL principles.Essential Functions: Administer the college’s LMS (currently Canvas), including term setup, course creation, cross-listing and merging, enrollment accuracy, and third-party tool integrations.Co-administer the institution’s digital assessment platform, including user roles and permissions management, configuration and optimization for Canvas, troubleshooting issues related to outcomes and assessment functionality, and supporting curriculum mapping, assessment plans, and learning outcomes data integrity.Support institutional assessment processes by assisting with data entry, validation, basic reporting, and troubleshooting within the digital assessment platform to ensure data accuracy, usability, and readiness for accreditation and institutional reporting.Provide technical assistance to faculty and staff in the use of instructional and assessment technologies, both in real time and through a ticketing system.Provide training and resource development (videos, guides, Canvas modules) to assist instructors with integrating technology into online, hybrid, and face-to-face courses.Partner with faculty to match instructional needs with appropriate technologies, emphasizing evidence-based practices, digital accessibility, and compliance with accessibility standards.Monitor and support course-level accessibility through LMS-integrated tools, assisting faculty in identifying and remediating accessibility issues.Support the implementation and evaluation of emerging educational tools, such as AI-assisted teaching supports, media platforms, and analytics dashboards.Assist with troubleshooting LMS-related issues, including sync errors, code verification, user roles, and data inconsistencies.Provide light instructional design support (in coordination with the Instructional Designer) such as aligning course objectives with assessments, rubrics, and basic course structure.Support media creation and accessibility compliance, including captioning, file formatting, use of accessibility tools, and Universal Design for Learning principles.Coordinate communication with faculty regarding LMS policy compliance (e.g., publishing deadlines, incomplete setup).Serve as a technical lead in resolving LMS and tool-related support escalations in coordination with Technology Services and vendors.Assist with circulation, maintenance, or setup of classroom media and instructional technology tools when needed.Collaborate with other Center for Teaching and Learning and instructional staff to build faculty capacity through onboarding, workshops, and targeted support.Liaise with academic departments, deans, state-level LMS groups, and vendor representatives.Participate in quarterly institutional planning, assessment, and faculty professional development initiatives as needed.Other duties as assigned. EXAMPLE OF DUTIES Strong working knowledge of Canvas or another major LMS (e.g., Moodle, Blackboard, D2L); Canvas preferred.Skill in instructional technology support, including troubleshooting, explaining tools clearly, and documenting workflows.Ability to build productive partnerships with faculty around technology use and course development.Ability to evaluate and advise on new technologies, tools, or LMS features.Ability to interpret and apply accessibility standards (e.g., WCAG) and Universal Design for Learning (UDL) principles to support faculty in creating inclusive instructional environments.Excellent written and oral communication skills, including those necessary to develop help documentation and training materials.Comfort with audio/video tools, screen capture software, and instructional multimedia workflows.Familiarity with support ticket systems (e.g., TeamDynamix) and support request triaging.Ability to work independently and collaboratively in a fast-paced, service-oriented environment.Cultural competence and ability to work effectively with diverse populations and adult learners.Commitment to continuous improvement and inclusive teaching and learning.Qualifications: Any combination of education, experience, and/or training that provides the applicant with the knowledge and skills to perform the job may be considered by the college.Bachelor’s degree in education, educational technology, instructional technology, instructional design, or a related field, or equivalent directly related experience;Two years of experience administering or providing advanced support for a major LMS (Canvas, Blackboard, Moodle, etc.) including course management, user roles, or system configuration;Demonstrated experience troubleshooting LMS issues and supporting integrations or institution-wide instructional technology tools.Preferred Qualifications: Canvas LMS experience.Experience working in higher education or adult learning environments.Experience supporting instructional media, captioning, or accessible content development, including use of accessibility tools.Helpdesk or technical support experience in an educational setting.Experience with development, collection, and analysis of learning analytics.Bilingual English/Spanish.You don’t check every qualification listed? Please apply anyway! Studies have shown that traditionally marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification - even if they might be a great fit for the role! If you’re excited about this opportunity but your experience doesn’t align perfectly with every single qualification in the job description, we encourage you to still consider applying. SUPPLEMENTAL INFORMATION This position is open until filled with priority consideration given to those applicants who submit a complete application by June 1, 2026 at 11:59 PM PST. To qualify for priority consideration, applicants must submit a complete application packet, which includes the following: Online NEOGOV application.Cover letter – Please provide a cover letter detailing your interest in this position. Describe any professional experience, training, or educational background that prepares you to support and administer instructional technologies in a higher education environment. Resume.Names and contact information for three (3) professional references.Answers to three (3) supplemental questions.Unofficial transcripts for application purposes; official transcripts are required prior to an official start date. Apply tot his job Apply To this Job