Accounts Receivable Specialist II
While this is a remote position, candidates must live within a commutable distance to any Cox Automotive Corporate or Cox Retail location. The AR Specialists II reports to a supervisor within the Accounts Receivable team and is responsible for managing a portfolio of dealer clients as assigned by their supervisor. In this position, you will be responsible for all credit management and collection efforts for their assigned area. You will build strong relationships with our internal sales force to better engage with clients and provide an exceptional customer experience. Key Responsibilities:
- Responsible for managing the risk associated with having open and unpaid invoices that extend past 60 days past due for their assigned region/district.
- Makes calls to customers with past due balances to inquire about reasons for delinquencies, and provide solutions which include payment in full, settlements, and or payment plans to resolve the issue.
- Under general supervision, monitors accounts receivable aging reports for assigned accounts.
- Makes calls to customers with past due balances to inquire about payment.
- Works with sales, billing and customer service personnel to resolve accounts with collection issues.
- Sends copies of invoices, credit memos, statements and collection letters to customers and associates.
- Exercises independent judgment in obtaining payments.
- Prepares and forwards accounts to be considered for write-off to Supervisor or Sr. Manager of Accounts Receivable for approval.
- Assists with the credit investigation of new accounts.
- Monitors application of payments to ensure proper application. Responsible for requesting re-application when appropriate.
- Recommends site restriction of delinquent accounts.
Key Factors for Success:
- Work Quality/Attention to detail
- Building Relationships
- Effective Communication
- Teamwork / Collaboration
Qualifications: Minimum-
- High School Diploma/GED and 3 years’ experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years’ experience in a related field
- Experience working with internal and external customers to resolve issues
- Excellent interpersonal and customer service skills
- Strong written and verbal communication
- Excellent organizational, problem solving and analytical skills
- Proficient in PC Skills, including the use of Microsoft Office Suites and Oracle 11 or 12
Preferred-
- Experience with Manheim and/or Cox Finance is strongly preferred.
- Oracle Accounts Receivable strongly preferred
- Bilingual in Spanish preferred
- Salesforce (SFX) and High Radius experience preferred
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