Medical Transportation Dispatcher | Remote Overnight (9:00pm-5:30am)

About the position We are seeking a detail-oriented, customer-focused, and self-driven Transportation Dispatcher to join our overnight team. In this role, you will coordinate and manage transportation services, ensuring efficient trip scheduling, accurate data entry, and high-quality service for clients and providers. This is a fast-paced, remote position (excluding the 4 weeks of in-office training) that requires strong communication, organization, and problem-solving skills. WellTrans is dedicated to eliminating transportation as a barrier to good health by ensuring members can reliably reach the care they need. With over 20 years of experience serving the Medicaid and Medicare community, the company prioritizes safe, secure, and on-time transportation for every trip. WellTrans works closely with members to understand and meet their transportation needs while supporting a network of providers that offer a wide range of accommodations, including wheelchair-accessible vehicles, bus service, and overnight trips. By coordinating the logistics, WellTrans allows members to focus on their health while receiving dependable service from a team that is deeply connected to the communities it serves. WellTrans is a Certified Minority and Disabled Veteran owned business and an equal opportunity employer.

Responsibilities

• Schedule, coordinate, route, and dispatch trips across a diverse network of transportation providers
• Prioritizing overnight tasks to ensure daily completion
• Manage trip administration for providers and drivers, including mileage reimbursement programs
• Collaborate with transportation providers and healthcare facilities to resolve transportation service issues
• Assign reservations to providers to maximize efficiency and meet client demand
• Maintain consistent, professional communication with transportation providers and day-time team members and leaders
• Ensure accurate and timely data entry for all trips
• Support additional operational tasks and responsibilities as assigned

Requirements

• Strong analytical and problem-solving skills
• Basic understanding of customer service skills
• Proficient understanding of general technology use
• Able to fully work the shift with professionalism throughout all hours
• Excellent verbal and written communication
• Customer-focused mindset with a commitment to service excellence
• Ability to work effectively with diverse individuals and teams
• General understanding of transportation systems
• High school diploma or GED required
• 1–2 years of customer service experience in a high-volume, inbound call center preferred
• 1–2 years of dispatching, routing, or scheduling experience preferred
• Prior call center experience strongly preferred

Nice-to-haves

• Knowledge of transit systems is a plus
• Familiarity with health insurance guidelines and covered services is a plus
• Exceptional customer service and phone communication skills
• Proficiency in Microsoft Word, Teams, Excel, and Outlook
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Comfortable handling high call volumes while maintaining accuracy and professionalism

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