Experienced Customer Care Representative – Medical Environment Expertise Preferred – Remote Opportunity with arenaflex

Are you a customer-focused individual with a passion for delivering exceptional service in a fast-paced medical environment? Do you thrive in a dynamic, remote work setting where you can make a real difference in people's lives? Look no further! arenaflex is seeking an experienced Customer Care Representative to join our team, and we're excited to offer this unique opportunity to the right candidate.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals and patients with the tools and resources they need to achieve better health outcomes. We're committed to fostering a culture of excellence, collaboration, and continuous learning, and we're looking for talented individuals who share our values.

Job Summary

As a Customer Care Representative at arenaflex, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their inquiries and concerns. You will work closely with our team to ensure that all customer interactions are handled promptly, efficiently, and accurately, and that our customers receive the highest level of service possible.

Responsibilities

* Answer customer inquiries and resolve issues in a timely and professional manner

• Provide accurate and up-to-date information about our products and services
• Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
• Generate faxes and emails as needed
• Communicate with account management staff and others to research and resolve issues with claims processing
• Participate in training and development programs to enhance your skills and knowledge
• Perform other job-related duties as assigned

Essential Functions

* Confer with providers by telephone or in person to provide information about products and services

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve provider's problems
• Contact providers to respond to inquiries or to notify them of investigation results
• Meet customer satisfaction targets and performance goals as set by supervisor
• Handle medium to large call volumes on a consistent basis
• Have the ability to respond to customers via phone or internet
• Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
• Generate faxes and emails
• Answer general medical claims program questions when contacted by providers
• Communicate with account management staff and others to research and resolve issues with claims processing
• Training of new staff

Qualifications

* High School Degree required

• One to three years related experience in a medical environment or customer service center preferred
• Pharmacy Technician Certification preferred but not required
• Ability to fluently speak, read, and write in English
• Bilingual (Spanish) a plus
• A thorough, dependable, detail-oriented approach to work with excellent communication skills
• Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
• Knowledge of pharmacy services preferred
• Knowledge of Federal healthcare preferred
• Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles

Skills and Competencies

* Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others

• Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error free within company policies and guidelines
• Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Job Knowledge - Knowledge of job and policies/procedures that apply to one's job
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Working Under Pressure - Ability to complete assigned tasks under stressful situations
• Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Accountability - Ability to accept responsibility and account for his/her actions
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Communication, Written - Ability to communicate in writing clearly and concisely
• Friendly - Ability to exhibit a cheerful demeanor toward others
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Empathetic - Ability to appreciate and be sensitive to the feelings of others

Work Environment

* General office environment

• Work is generally sedentary in nature but may require standing and walking for up to 10% of the time
• The working environment is generally favorable
• Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Work is generally performed within an office environment, with standard office equipment available

Physical Demands

* Stand: O (Occasionally)

• Walk: O (Occasionally)
• Sit: C (Constantly)
• Handling / Fingering: F (Frequently)
• Reach Outward: F (Frequently)
• Reach Above Shoulder: O (Occasionally)
• Climb: N (Not Applicable)
• Crawl: N (Not Applicable)
• Squat or Kneel: N (Not Applicable)
• Bend: O (Occasionally)
• 10 lbs or less: O (Occasionally)
• 11-20 lbs: O (Occasionally)
• 21-50 lbs: N (Not Applicable)
• 51-100 lbs: N (Not Applicable)
• Over 100 lbs: N (Not Applicable)
• Push/Pull: O (Occasionally)
• 12 lbs or less: O (Occasionally)
• 13-25 lbs: O (Occasionally)
• 26-40 lbs: N (Not Applicable)
• 41-100 lbs: N (Not Applicable)

Other Physical Requirements

* Speak

• Hearing
• Vision

Compensation and Benefits

* Competitive hourly rate: $21.00 to $23.00 per hour - DOE

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced medical environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply for this job