Experienced Sr. Manager of Forecasting – Customer Service Network Optimization

At arenaflex, we're committed to revolutionizing the way we interact with our customers, and we're looking for a talented Sr. Manager of Forecasting to join our team. As a leader in the field of customer service, arenaflex strives to provide an unparalleled experience for our customers, and we're seeking a highly skilled professional to help us achieve this goal.

About arenaflex

arenaflex is a world-class e-commerce platform that's dedicated to giving customers more of what they want – low prices, vast selection, and convenience. Our evolution from a simple web site to a comprehensive e-commerce partner has been driven by the spirit of innovation that's at the heart of our company. We're a place where the world's brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Summary

As our Sr. Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll be responsible for managing a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery.

Key Responsibilities

* Create and deliver contact forecasts that will be used to generate a cost-effective and comprehensive global capacity planning solution for our CS network

• Manage a team of analysts and managers spread across multiple countries, and be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
• Lead a team of analysts and managers in developing short-term and long-term contact forecasts using various forecasting techniques across multiple Amazon markets
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Develop and implement process improvements to enhance forecasting accuracy and efficiency
• Analyze and interpret complex data to identify trends and patterns, and make recommendations for process improvements
• Develop and maintain relationships with cross-functional teams, including sales, marketing, and product development
• Provide training and guidance to team members to ensure they have the necessary skills and knowledge to perform their jobs effectively

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in forecasting/planning, with a strong background in data analysis and interpretation
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to analyze complex data and make recommendations for process improvements

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Ability to lead and manage a team of analysts and managers, with a strong focus on performance management and development
• Strong business acumen, with the ability to understand the business implications of forecasting and capacity planning
• Experience with data visualization tools, such as Tableau or Power BI
• Experience with statistical analysis software, such as R or Python
• Experience with SQL and database management systems

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing a comprehensive learning and development program for all employees, including training and development opportunities, mentorship programs, and career advancement opportunities

• As a Sr. Manager of Forecasting, you'll have the opportunity to work with a talented team of professionals who are passionate about customer service and forecasting
• You'll have the opportunity to develop and implement process improvements, and to make a significant impact on the business
• arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a focus on innovation and customer service

• Our company culture is built on a foundation of collaboration, innovation, and customer obsession
• We're committed to providing a safe and inclusive work environment, with a focus on diversity and inclusion
• arenaflex offers a flexible work environment, with the option to work from home or in our offices

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off

• We offer a comprehensive learning and development program, including training and development opportunities, mentorship programs, and career advancement opportunities
• arenaflex offers a flexible work environment, with the option to work from home or in our offices
• We offer a range of perks and benefits, including a gym membership, on-site meals, and a comprehensive wellness program

Conclusion

If you're a talented and motivated individual who is passionate about customer service and forecasting, we encourage you to apply for this exciting opportunity. As a Sr. Manager of Forecasting at arenaflex, you'll have the opportunity to work with a talented team of professionals, to develop and implement process improvements, and to make a significant impact on the business. We offer a competitive salary and benefits package, a comprehensive learning and development program, and a flexible work environment. Apply now to join our team and take your career to the next level! Apply for this job