Experienced Technology Director - Assisted Selling & Customer Returns Experiences (Remote)

At arenaflex, we're on a mission to revolutionize the retail experience by delivering innovative solutions that exceed customer expectations. As a Technology Director within our Store Selling Systems team, you'll play a pivotal role in shaping the future of assisted selling and customer returns experiences. If you're a strategic leader with a passion for technology and customer-centricity, we want to hear from you.

About arenaflex

arenaflex is a leading retail technology company that empowers businesses to create seamless, omnichannel experiences for their customers. Our cutting-edge solutions enable retailers to stay ahead of the competition, drive sales, and build lasting relationships with their customers. With a strong focus on innovation, collaboration, and customer satisfaction, we're committed to helping retailers thrive in today's fast-paced retail landscape.

Job Summary

As a Technology Director at arenaflex, you'll lead the Assisted Selling (Order Up) and Customer Returns Experiences within our Store Selling Systems team. You'll collaborate across the enterprise to plan for and achieve goals, drive strategic alignment, and deliver technical and functional partner satisfaction. Your expertise will be instrumental in shaping the future of retail technology and driving business growth.

Key Responsibilities

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Strategy & Planning (40%):

+ Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs + Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner + Inform and drive strategic alignment and partnerships with functional and technical peers and leaders + Connect the dots across multiple levels and related functions to understand the business holistically + Evaluate research and market analysis, meets with third-party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy + Establish and nurture strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives + Drive growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action

Delivery & Execution (40%):

+ Defines and communicates value propositions, success metrics, and outcomes + Documents, reviews, and ensures that all quality and change control standards are met + Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement + Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs + Understands and articulates the value creation and business proposition to teams and functional partners

People (20%):

+ Provides leadership, mentoring, and coaching to direct reports + Manages and coordinates strategic direction for staff + Attracts, retains, develops, and motivates top talent + Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Requirements

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Minimum Qualifications:

+ Must be eighteen years of age or older + Must be legally permitted to work in the United States

Preferred Qualifications:

+ 8-10 years of relevant work experience + Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company + Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes + Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment + Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization + Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships + Proficient in managing and developing direct reports with their own span of control + Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives

Minimum Education:

+ The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Preferred Education:

+ No additional education

Minimum Years of Work Experience:

+ 8

Preferred Years of Work Experience:

+ No additional years of experience

Minimum Leadership Experience:

+ None

Preferred Leadership Experience:

+ None

Certifications:

+ None

Competencies:

+ Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs + Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals + Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals + Collaborates: Building partnerships and working collaboratively with others to meet shared objectives + Courage: Stepping up to address difficult issues, saying what needs to be said + Cultivates Innovation: Creates new and better ways for the organization to be successful + Customer Focus: Builds strong customer relationships and delivering customer-centric solutions + Decision Quality: Making good and timely decisions that keep the organization moving forward + Develops Talent: Developing people to meet both their career goals and the organization's goals + Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives + Drives Results: Consistently achieving results, even under tough circumstances + Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action + Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions + Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics + Persuades: Using compelling arguments to gain the support and commitment of others + Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals + Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations + Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies + Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading retail technology company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and experienced Technology Director looking to join a dynamic team, please submit your application by [Apply End Date: 05/22/2025]. We can't wait to hear from you! Apply for this job