Experienced Customer Care Representative I – Remote Opportunity with arenaflex

Join arenaflex, a leading health company dedicated to improving lives and communities, as a Customer Care Representative I. This exciting opportunity allows you to work remotely from the comfort of your own home, while being part of a dynamic team that makes a real difference in people's lives.

About arenaflex

arenaflex is a health company that is passionate about making healthcare simpler. With a longstanding history in the healthcare industry, we are a Fortune 25 company that is committed to advancing our strategy and driving personal and professional growth for our associates. Our values and behaviors are the root of our culture, and we strive to create a workplace that is designed to achieve our strategy, power our business outcomes, and drive our shared success.

The Role

As a Customer Care Representative I, you will be responsible for successfully completing the required basic training and performing basic job functions with help from co-workers, specialists, and managers on non-basic issues. Your primary focus will be on responding to internal and external customer questions via telephone and written correspondence, educating members about their benefits, provider contracts, eligibility, and claims. You will also analyze problems and provide information/solutions, operate a PC/image station to obtain and extract information, document information, activities, and changes in the database, and thoroughly document inquiry outcomes for accurate tracking and analysis.

Key Responsibilities:

* Respond to internal and external customer questions via telephone and written correspondence, educating members about their benefits, provider contracts, eligibility, and claims.

• Analyze problems and provide information/solutions.
• Operate a PC/image station to obtain and extract information; document information, activities, and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
• Under immediate supervision, receive and place follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Conduct outbound calls in the ZipDrug business area.

Minimum Requirements:

* High school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience that would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

* Inbound call center experience.

• Medical terminology.
• Inbound and outbound customer service experience.
• Strong computer skills.

Work Environment and Company Culture:

* arenaflex operates in a Hybrid Workforce Strategy, which means that associates are required to work at an arenaflex location at least once per week, and potentially several times per week.

• Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
• Candidates must reside within 50 miles or 1-hour commute each way of a relevant arenaflex location.
• The health of our associates and communities is a top priority for arenaflex. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza.

Compensation and Benefits:

* Salary range: $16.04 to $24.06 (based on location).

• Comprehensive benefits package, including medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.
• Incentive and recognition programs.
• Equity stock purchase.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

Accommodation:

Applicants who require accommodation to participate in the job application process may contact [[email protected]](mailto:[email protected]) for assistance. Apply for this job