Experienced Customer Success Engineer - Remote in the US

At arenaflex, we're revolutionizing the way enterprises approach big compute and cloud HPC. As a leader in this space, we're committed to delivering exceptional experiences to our customers, and we're looking for a talented Customer Success Engineer to join our team in North America. If you're passionate about building meaningful relationships, solving complex technical problems, and driving customer success, we want to hear from you.

About arenaflex

arenaflex is the leader in enterprise big compute and one of the fastest-growing tech companies in Silicon Valley. Our customers range from innovative startups to leading global automotive manufacturers. Our dynamic team is welcoming, collaborative, and diverse, and we're proud to be part of the next generation in big compute and cloud HPC. By joining arenaflex, you'll become part of a disruption that's turning traditional HPC on its head.

The Role

As a Customer Success Engineer at arenaflex, you'll be the trusted technical advisor for our named customers. You'll work closely with customers and internal teams to deliver the best cloud HPC experience to users. Your primary goal will be to build meaningful relationships, go above and beyond for customers, and ensure their success with arenaflex solutions.

Key Responsibilities

* Become a trusted technical advisor and own the technical relationship with customers

• Lead technical activities from deployment to user training and support
• Collaborate with arenaflex Solutions Architects to plan and execute successful deployments of arenaflex solutions
• Work independently to analyze technical needs, requirements, and customer infrastructure, operations, and workflows
• Onboard new customer workflows and grow arenaflex footprint
• Gain deep knowledge of customer workflows and HPC environments
• Work with customers to define and execute their digital transformation strategy to migrate workloads from on-prem to the cloud
• Articulate and present arenaflex solutions at conferences, user groups, webinars, etc.
• Collaborate with Product Management to provide feedback and continuously improve the design of our ScaleX platform to make engineers more productive in the cloud

Key Qualifications

* Customer obsession is your top priority

• You use empathy to approach customer solutions
• You enjoy solving difficult problems and strive to find the best solutions
• At least 2 years of software, hardware, or cloud experience in a customer-facing role
• B.S. in engineering, computer science, math, physics, or equivalent
• Candidate must be a U.S. Person

Preferred Qualifications

* 3 years of enterprise cloud, hardware, or software technical experience

• General knowledge in at least one of the high-performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.)
• Experience with enterprise customers in one or more of the industry verticals we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector
• Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.)
• Strong presenter and able to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent preferred
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages, and how these tools are used and deployed by customers

Why Join arenaflex?

* We're an equal opportunities employer and welcome applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age

• As part of our standard hiring process for new employees, employment with arenaflex will be contingent upon successful completion of a comprehensive background check
• We offer a competitive salary range of $110K – $160K, plus equity
• We're a remote-friendly company, and this role can be performed from anywhere in the US

How to Apply

If you're passionate about customer success and want to join a dynamic team that's revolutionizing the way enterprises approach big compute and cloud HPC, please apply to this role. We can't wait to hear from you! Apply To This Job Apply for this job