Customer Care Expert - Enterprise at arenaflex
Are you ready to rise to the challenge of delivering exceptional customer experiences in a fast-paced, dynamic environment? Do you have a passion for problem-solving, a knack for communication, and a drive to succeed? Look no further than arenaflex, the leading provider of innovative restaurant technology solutions. We're seeking a highly skilled Customer Care Expert - Enterprise to join our team and help us take our customer support to the next level.
About arenaflex
arenaflex is a cutting-edge technology company that's revolutionizing the way restaurants operate. Our platform helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. With a focus on innovation, customer satisfaction, and employee empowerment, we're creating a new standard for the restaurant industry. And we're just getting started.
The Role
As a Customer Care Expert - Enterprise, you'll be part of our award-winning Enterprise Customer Care team, delivering expert-level technical support to our large client brands. You'll work closely with corporate restaurant teams, national franchises, and international locations, providing answers to incoming customer questions from multiple channels, including phone, chat, and email. Your goal will be to resolve complex customer inquiries, increase customer satisfaction, and drive business growth.
Key Responsibilities
* Communicate and collaborate effectively with our Enterprise customers, resolving complex customer inquiries and increasing customer satisfaction.
- Perform thorough troubleshooting and probing analysis with customers regarding hardware, software, general billing inquiries, payment processing, and networking.
- Update and maintain accurate customer records in Salesforce, analyzing customer data to identify performance trends and analytics to improve customer experience.
- Deliver a top-tier customer experience over the phone through creative problem-solving and consistent probing, crafting accurate and timely outcomes for arenaflex customers.
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.
The Ideal Candidate
We're looking for a highly motivated and experienced customer support professional with a passion for delivering exceptional customer experiences. If you have:
- 2+ years of experience in a Technical Support role responsible for customer satisfaction and championing the customer experience.
- The ability to perform root cause analysis to understand unique situations and deliver solutions.
- Success operating independently and navigating competing priorities in a constantly changing environment.
- Excellent communication, organizational, and influencing skills.
Nice to Have
* Business-to-business technical support experience.
- A high level of product knowledge of POS hardware, including the function of different devices and how they operate in a restaurant environment.
- Openness to schedules that may include weekends, holidays, and nights.
Our Total Rewards Package
At arenaflex, we believe that our employees are our secret ingredient. That's why we offer a comprehensive total rewards package that goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees' changing needs. Our package includes:
- Competitive hourly rate: $25.00/hour
- Comprehensive training program: 10 weeks of onsite training with no PTO during training
- Hybrid work model: flexible schedule with the option to work from home or in our Aksarben Office
- Opportunities for career growth and professional development
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Access to employee discounts and perks
Diversity, Equity, and Inclusion
At arenaflex, we're committed to creating an inclusive and equitable work environment that values diversity and promotes opportunities for all. We believe that our employees are our greatest asset, and we're dedicated to providing a workplace that's welcoming, respectful, and empowering for everyone.
How to Apply
If you're ready to join a dynamic and innovative team that's changing the face of the restaurant industry, apply now! We're committed to creating an accessible and inclusive hiring process, and we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact us. Apply today and become a part of the arenaflex team! Apply for this job