Experienced Customer Service Representative – Remote Opportunity with arenaflex
Join arenaflex, a leading provider of innovative solutions and services to Fortune 100 companies and governments, as a Remote Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and making a real impact in the lives of our clients and their customers.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that values individuality, creativity, and innovation. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the driving force behind our success, and we are committed to providing them with the tools, training, and support they need to thrive in their roles.
The Role
As a Remote Customer Service Representative with arenaflex, you will be responsible for providing top-notch customer service to our clients and their customers. You will be the initial point of contact for inquiries related to the NJ Family Care Program, providing one-to-one telephone contact with applicants, beneficiaries, and enrollees. Your key responsibilities will include:
- Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To be successful in this role, you will need to possess the following skills and qualifications:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
What We Offer
As a Remote Customer Service Representative with arenaflex, you can expect to enjoy a range of benefits and perks, including:
- $16.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work Environment and Culture
arenaflex is committed to creating a positive, employee-friendly culture that values individuality and creativity. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we encourage our associates to take ownership of their roles and contribute to the success of our organization.
Compensation and Benefits
The pay for this role is $16.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative contact method].
Vaccination Policy
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job