Experienced Customer Service Representative – Remote Opportunity with arenaflex

Join arenaflex, a leading provider of mission-critical services and solutions, as a Customer Service Representative in a remote setting. As a key member of our team, you will have the opportunity to make a real impact in the lives of our clients and their customers. With a focus on delivering exceptional customer experiences, you will be empowered to thrive in a culture that values individuality, creativity, and innovation.

About arenaflex

arenaflex is a dynamic organization that delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about creating exceptional outcomes for our clients and the millions of people who count on them. With a commitment to innovation, arenaflex is constantly seeking new ways to improve and expand its services, making it an exciting and challenging place to work.

The Role

As a Customer Service Representative with arenaflex, you will be the initial point of contact for inquiries from potential and existing clients and their customers. You will provide one-to-one telephone contact, accurately document enrollment requests, status changes, complaints, and grievances, and maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Your primary goal will be to provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Responsibilities

- Act as the initial point of contact for inquiries from potential and existing clients and their customers - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles - Accurately document enrollment requests, status changes, complaints, and grievances - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone - Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

- Basic understanding of a call center environment in a customer service role and quality monitoring processes - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers - Ability to problem solve through analysis and ongoing feedback - Achieve results through knowledge, empathy, and commitment - Ability to work with people of diverse backgrounds - High School diploma or GED - Background and drug screening required

Benefits and Perks

- $16.00 per hour pay rate (bi-weekly pay) - Paid Training with Equipment provided - Full-time schedule (40 hrs. a week) - Career Growth Opportunities - PerkSpot- Employee discount program - Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture that values individuality, creativity, and innovation. Our remote work environment is designed to provide flexibility and work-life balance, while also fostering collaboration and teamwork. As a member of our team, you will have the opportunity to grow and develop your skills, work with a diverse group of people, and make a real impact in the lives of our clients and their customers.

Compensation and Benefits

The pay for this role is $16.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now! Apply for this job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Request

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .

Health and Safety

arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job