Experienced Call Taker (Customer Service Representative) – Compassionate Patient Care and Support in Columbus, OH at arenaflex

At arenaflex, we pride ourselves on delivering exceptional patient care and support to our community. As a leading provider of Emergency Medical Services, we understand the importance of compassionate and professional customer service. Our team of dedicated professionals is committed to making a difference in the lives of our patients and their families. We are seeking an experienced Call Taker (Customer Service Representative) to join our team in Columbus, OH.

About arenaflex

arenaflex is a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. We are committed to providing high-quality patient care and transportation services to our community. Our team of experienced professionals is dedicated to making a difference in the lives of our patients and their families. We are proud to be a leading provider of Emergency Medical Services in Northern Illinois and Northwest Indiana.

Job Summary

As a Call Taker (Customer Service Representative) at arenaflex, you will be responsible for answering, screening, and directing calls for our entire organization. You will work closely with our team to provide exceptional patient care and support to our community. This is an exciting opportunity to join a dynamic and growing organization that values innovation, teamwork, and customer satisfaction.

Key Responsibilities

* Answer, screen, and direct calls for entire company

• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Arrange specialty and critical care transportation
• Provide information and assistance for customer service inquiries as needed
• Communicate with multiple departments and EMS personnel
• Provide supportive information to customers to assist them in arranging appropriate transport
• Develop effective solutions for customer service issues
• Direct calls to Flight desk as appropriate
• Other duties as assigned

Qualifications

* Pleasant, professional phone manner

• Detail-oriented
• Typing skills of 30 wpm or better
• Ability to excel in high-stress environment
• Adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognizing when to apply them
• Medical background a plus
• EMD certification will be required within 1 year of employment

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and critical thinking skills
• Ability to work effectively in a team environment
• Strong customer service skills
• Ability to adapt to changing policies and procedures
• Strong typing skills (30 wpm or better)

Preferred Qualifications

* Medical background or experience in a related field

• EMD certification
• Experience working in a high-stress environment
• Experience working in a customer service role

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. We offer a range of training programs and resources to help our employees develop their skills and advance their careers. Our employees also have access to a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

At arenaflex, we value a collaborative and supportive work environment. Our team of dedicated professionals is committed to making a difference in the lives of our patients and their families. We are proud to be a leading provider of Emergency Medical Services in Northern Illinois and Northwest Indiana. Our company culture is built on the following values:

• Compassion and empathy
• Excellence and innovation
• Teamwork and collaboration
• Customer satisfaction and loyalty
• Continuous learning and improvement

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate ($18.00 - $19.00 per hour)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply

If you are a motivated and compassionate individual who is passionate about providing exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!

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