Experienced Customer Service Manager – Retail Operations and Team Leadership

Join arenaflex, a dynamic organization dedicated to empowering individuals, strengthening families, and building stronger communities, as an Experienced Customer Service Manager – Retail Operations and Team Leadership. This exciting role offers a unique opportunity to lead a high-performing team, drive business growth, and make a meaningful impact in the lives of our customers and community.

About arenaflex

arenaflex is a leading non-profit organization that provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our mission is centered around our core values of Trust, Collaboration, Engagement, Ownership, and Innovation. We strive to create an inclusive and welcoming environment for each other, and we're committed to making a positive impact in our communities.

Job Summary

As an Experienced Customer Service Manager – Retail Operations and Team Leadership, you will be responsible for overseeing the daily operations of our retail stores, leading a team of Retail Sales Associates, and driving business growth through effective leadership and customer service. You will be the face of arenaflex, embodying our core values and providing exceptional customer service to our donors and customers.

Key Responsibilities

* Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location

• Make decisions on matters relating to the day-to-day retail operation within your defined work area
• Conduct new goods inventory and ensure proper reporting
• Reconcile and balance all daily paperwork
• Ensure Team Members deliver excellent customer service to donors and customers
• Work to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed
• Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs
• Ensure store locations are clean, well-kept, and reflect the arenaflex brand appropriately
• Transfer to different stores at any given time due to business needs
• Oversee and maintain the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards
• Provide regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures
• Ensure that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various arenaflex divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed
• Processes complex sales transactions, including customer returns
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
• Provides regular mentoring, training, and coaching to develop skills of Team Members
• Plays a critical role in driving company culture change efforts and change management processes
• Models arenaflex Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
• Performs other related duties, as assigned

Minimum Qualifications

* High School Diploma, GED, or equivalent work experience

• One-year work experience in Retail Management, preferred
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

Essential Skills and Competencies

* Excellent leadership and communication skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide exceptional customer experiences
• Ability to adapt to changing priorities and deadlines
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive Total Rewards package, including medical, dental, and vision plans, 401(k), and paid time off

• Opportunities for career growth and advancement within the organization
• Access to training and development programs to enhance skills and knowledge
• Collaborative and inclusive work environment that values diversity and promotes a culture of innovation and excellence

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive organization that values diversity and promotes a culture of innovation and excellence

• Collaborative and supportive work environment that encourages open communication and teamwork
• Opportunities to make a meaningful impact in the lives of our customers and community
• Flexible work arrangements and remote work options available

Compensation, Perks, and Benefits

* Starting pay: $19.25 per hour

• Comprehensive Total Rewards package, including medical, dental, and vision plans, 401(k), and paid time off
• Opportunities for career growth and advancement within the organization
• Access to training and development programs to enhance skills and knowledge
• Collaborative and inclusive work environment that values diversity and promotes a culture of innovation and excellence

How to Apply

If you're a motivated and results-driven individual who is passionate about customer service and retail operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and welcoming environment for all employees and customers. If you require accommodations during the application or hiring process, please contact our HR department at [insert contact information]. Apply for this job