Experienced Patient Customer Service Representative – Remote Opportunity with arenaflex

Join arenaflex, a leading healthcare company dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all, as a Patient Customer Service Representative. As a valued member of our team, you will play a vital role in delivering exceptional customer experiences through innovation and continuous improvement. If you are passionate about making a difference in people's lives and are looking for a career where learning and engagement are valued, then arenaflex is the perfect place for you!

About arenaflex

arenaflex is a global healthcare company that is committed to transforming healthcare through innovative diagnostics, services, and technology. Our mission is to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. We are a company that values diversity, inclusion, and belonging, and we strive to create a workplace culture that is inclusive and respectful of all individuals.

Job Summary

We are seeking an experienced Patient Customer Service Representative to join our team in Burlington, NC. As a Patient Customer Service Representative, you will be responsible for providing exceptional customer service to patients, doctors' offices, and private insurance carriers. You will be the primary point of contact for patients and will be responsible for resolving their billing inquiries and concerns in a timely and professional manner.

Responsibilities

As a Patient Customer Service Representative, you will be responsible for the following:

• Answering 80+ inbound calls per day from patients, doctors' offices, and private insurance carriers
• Initiating payment plans for patients with outstanding balances
• Utilizing multiple resources to resolve patient inquiries while on the phone
• Maintaining performance goals and meeting productivity standards
• Becoming proficient with processes after completing a structured training program
• Collaborating with other team members to resolve complex issues and improve customer satisfaction

Knowledge, Skills, and Abilities

To be successful in this role, you will need to possess the following knowledge, skills, and abilities:

• Ability to work and learn in a fast-paced environment
• Attention to detail and ability to multitask
• Excellent communication and interpersonal skills
• Ability to navigate multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Qualifications

To be considered for this role, you will need to meet the following qualifications:

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment strongly preferred
• Previous work in high-volume calls environment with several computer windows open highly desirable
• Previous interaction and communication with patients regarding medical information strongly preferred

Technical Requirements

To perform this role, you will need to meet the following technical requirements:

• Internet download speed of at least 50 megabytes per second connectivity required (if working remotely)
• Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port)
• Dedicated area to perform duties without interference (structured environment with structured breaks)
• Ability to manage time and tasks independently while maintaining productivity

Benefits

As a Patient Customer Service Representative at arenaflex, you will enjoy a range of benefits, including:

• Work from home opportunity
• Quarterly variable bonus potential
• Generous paid time off
• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives!

Pay Range

The pay range for this role is $15.25-$16.00 or State/Local minimum wage, if higher.

Location

This role is based in Burlington, NC, and the shift will be Monday-Friday, 11am-8pm (EST).

Application Window

The application window for this role closes on 5/ /2025.

How to Apply

If you are passionate about delivering exceptional customer service and making a difference in people's lives, then we encourage you to apply for this role. Please visit our website to submit your application.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer and is committed to creating a workplace culture that is inclusive and respectful of all individuals. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

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Apply Now

Apply for this exciting opportunity to join our team at arenaflex. We look forward to hearing from you! Apply for this job