Director Analyst, B2B Customer Service and Support – Strategy & Operations (Remote-US) at arenaflex

Unlock Your Potential as a Thought Leader in B2B Customer Service and Support

Are you a seasoned professional with a passion for driving business growth through exceptional customer service and support? Do you have a keen eye for problem diagnosis and solution creation? If so, we invite you to join arenaflex as a Director Analyst, B2B Customer Service and Support – Strategy & Operations (Remote-US). As a key member of our team, you will have the opportunity to create must-have research, market predictions, and best practices for world-leading organizations, solidifying your position as a thought leader in the industry.

About arenaflex

arenaflex is a leading research and advisory company that guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. With over 21,000 associates globally, we support ~14,000 client enterprises in ~90 countries and territories, making us a global leader in the industry.

The Role

As a Director Analyst, B2B Customer Service and Support – Strategy & Operations (Remote-US) at arenaflex, you will be responsible for creating high-quality, consumable, actionable, "must-have research" content based on research best practices and methodologies. You will deliver high-quality actionable advice to an executive client audience through a variety of media, particularly regular virtual engagements. Your expertise will be sought after by heads of B2B service and support functions across industries, helping them make better decisions, solve complex issues, and execute new practices that propel their businesses toward key objectives.

Key Responsibilities

* Author high-quality, consumable, actionable, "must-have research" content based on research best practices and methodologies

• Deliver high-quality actionable advice to an executive client audience through a variety of media, particularly regular virtual engagements
• Lead research projects requiring the coordination of colleagues and resources (including global primary and secondary research support teams)
• Meet with clients and prospects regularly to provide actionable advice aligned to their designated content area via virtual interactions
• Create and deliver presentation materials for arenaflex events, industry and professional association conferences, and client briefings
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in our research community
• Deliver outstanding commercial team support to retain and grow the arenaflex business
• Build credibility as a domain or industry expert to represent arenaflex research, methodology, and strategy

What You Will Need

* 10+ years of experience in leading B2B Customer Service and Support strategy, structure, and operations. Tech industry a plus

• Extensive knowledge in customer support strategy, org structures, delivery models, and customer success
• Deep understanding of what initiatives, goals, and objectives are for Heads of Customer Service and Support
• Executive presence: can immediately establish credibility with executives and additional stakeholders with ability to effectively adjust communication style to different audiences
• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
• Experience working with customer service and support technology vendors
• Ability to work independently and completely remotely, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
• Demonstrated excellence in research writing ability, and a desire to write for business leader consumption

Why Join arenaflex?

* Unlock your potential as a thought leader in B2B Customer Service and Support

• Collaborate with a global team of experts to drive business growth and innovation
• Enjoy a dynamic and inclusive work environment that values diversity and promotes career growth
• Receive competitive compensation and benefits, including a base salary range of $132,000 - $167,000 per year
• Participate in a hybrid work environment that offers flexibility and support for remote work
• Enjoy a comprehensive benefits package, including PTO, 401k match, and more

How to Apply

If you are a seasoned professional with a passion for driving business growth through exceptional customer service and support, we invite you to apply for the Director Analyst, B2B Customer Service and Support – Strategy & Operations (Remote-US) role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant work samples. We look forward to reviewing your application and discussing this exciting opportunity with you.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values diversity and promotes career growth. If you require reasonable accommodations during the application process, please contact our Human Resources team at +1 (203) 964-0096 or .

Job Requisition ID

99416

Apply Now

Apply for the Director Analyst, B2B Customer Service and Support – Strategy & Operations (Remote-US) role at arenaflex today and take the first step towards unlocking your potential as a thought leader in B2B Customer Service and Support. Apply for this job