Experienced Medical Billing Customer Service Representative - Remote Opportunity at arenaflex

Job Title:

Experienced Medical Billing Customer Service Representative - Remote Opportunity at arenaflex

Job Summary:

Are you passionate about delivering exceptional customer service and making a positive impact in the healthcare industry? Do you have a strong background in medical billing and a knack for resolving complex issues? If so, we invite you to join our team at arenaflex as an Experienced Medical Billing Customer Service Representative. As a key member of our Patient Business Services (PBS) team, you will play a vital role in ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries.

About arenaflex:

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and respects the unique perspectives and experiences of our colleagues. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.

Responsibilities:

As an Experienced Medical Billing Customer Service Representative at arenaflex, your primary responsibilities will include:

• Providing exceptional customer service to patients, families, and healthcare providers through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries.
• Assisting patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems, and general inquiries in a timely, responsive, and efficient manner.
• Maintaining accurate and detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate system(s).
• Tracking trends of customer service encounters and recommending resolutions of issues and findings for the supervisor.
• Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service.
• Performing communication and follow-up processes related to customer service and ensuring such activities are submitted timely, tracked, trended, and reported to key stakeholders.
• Maintaining a working knowledge of applicable Federal, State, and local laws and regulations, arenaflex's Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures.

Requirements:

To be successful in this role, you will need to possess:

• A high school diploma or Associate's degree in Accounting or Business Administration or a related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities.
• Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.
• Excellent verbal and written communication skills and organizational abilities.
• Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs.
• Accuracy, attention to detail, and time management skills.
• Ability to work independently and operate a keyboard and telephone effectively.
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex.

Work Environment:

This position operates in a typical office environment. The area is well lit, temperature controlled, and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in-person communication.

Compensation and Benefits:

arenaflex offers a competitive salary range of $18.8367-$28.2551 and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Join our team at arenaflex and make a difference in the lives of our patients and customers! Apply for this job