Experienced Customer Support Representative - Dedicated Transportation Solutions

Are you a customer-centric professional with a passion for delivering exceptional support in a fast-paced transportation environment? Do you thrive in a dynamic setting where no two days are the same? If so, we invite you to join arenaflex, a leading logistics and transportation company, as an Experienced Customer Support Representative - Dedicated Transportation Solutions.

About arenaflex

arenaflex is a world-class logistics and transportation company that has been a trusted partner to businesses and individuals for over 85 years. With a global presence and a team of over 36,000 employees, we offer a comprehensive range of services, including dedicated transportation, supply chain management, and fleet maintenance. Our commitment to innovation, expertise, and customer satisfaction has earned us a reputation as one of the most respected names in the industry.

Job Summary

As an Experienced Customer Support Representative - Dedicated Transportation Solutions, you will play a pivotal role in ensuring the efficient execution of customer orders, achieving volume targets, and delivering an outstanding customer experience. You will be the primary point of contact for internal and external stakeholders, addressing issues related to timely pickup and delivery, check calls, activity documentation, and fostering a professional workplace attitude in a dynamic, fast-paced environment.

Key Responsibilities

* Develop and maintain strong customer relationships to maximize business potential

• Ensure on-time delivery, damage-free services, and accurate billing through meticulous scheduling of pickup and delivery appointments, manipulation of customer orders into the order management system, and obtaining approval for accessorial charges for assigned customers
• Proactively engage with internal and external customers on any applicable assignments
• Use Transportation Management System (TMS) and other software platforms to accommodate and support functional areas
• Perform other duties as assigned

Essential Functions

* Effectively manage multiple assignments, prioritize tasks, and adapt to changing conditions and work assignments

• Make timely decisions, build strong customer relationships, and communicate effectively through various mediums
• Prioritize, structure, and schedule tasks to maximize effort, meet deadlines, and handle a busy work environment
• Maintain composure under pressure, demonstrate flexibility, and exhibit self-drive to excel in a fast-paced setting

Qualifications

* High School Diploma/GED

• Bachelor's Degree in business, logistics, or supply chain
• 1 year or more in relevant experience in customer service, supply chain, logistics, warehouse, or industry-related field
• Proficiency in MS Office (Word, Excel, PowerPoint, and Access)
• Knowledge in the logistics industry, applicable local and Federal regulations, and fundamental understanding of Supply Chain Management components

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Proficiency in MS Office and Transportation Management System (TMS)
• Ability to adapt to changing conditions and work assignments

Career Growth Opportunities and Learning Benefits

* Comprehensive training and the ability to continue your professional development

• Regional and local arenaflex resources to help guide and support as we grow this offering
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide
• 12 weeks of paid maternity leave
• Additional day of Paid Time Off for Military Veterans

Work Environment and Company Culture

* Collaborative and dynamic work environment

• Opportunity to work with a global team of professionals
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan

Compensation and Benefits

* Hourly compensation with a minimum pay range of $24 and a maximum pay range of $25

• Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan

How to Apply

If you are a customer-centric professional with a passion for delivering exceptional support in a fast-paced transportation environment, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.

Security Notice for Applicants

arenaflex will only communicate with an applicant directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through [insert contact information]. Apply for this job