Experienced Full Stack Chat Sales Specialist – Digital Customer Engagement and Debt Settlement

At arenaflex, we're on a mission to revolutionize the way people interact with our company, providing a seamless and personalized experience that sets us apart from the competition. As an Experienced Full Stack Chat Sales Specialist, you'll be at the forefront of this effort, serving as the primary point of contact for prospective clients seeking support through digital channels. If you're a sales-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of consumer debt relief services, dedicated to helping individuals and families overcome financial challenges and achieve a healthier financial lifestyle. With a strong commitment to customer satisfaction and a proven track record of success, we're proud to be one of the most-trusted and best-rated consumer debt relief providers in the United States. Our team is passionate about empowering our clients to take control of their finances and live their best lives.

Job Summary

We're seeking a highly motivated and results-driven Chat Sales Specialist to join our team in Tennessee. As a key member of our digital customer engagement team, you'll be responsible for engaging with leads via online chat, utilizing templated responses and structured scripts to deliver a consistent and professional brand experience. Your primary goal will be to qualify prospects using pre-defined criteria, schedule appointments for eligible clients, and ensure all interactions are accurately documented. Success in this position requires the ability to manage multiple conversations at once, maintain attention to detail, and collaborate effectively with internal sales teams to ensure a seamless client journey.

Responsibilities

* Accept and respond promptly to incoming chat inquiries initiated by prospective clients

• Use templated responses and structured scripts to guide conversations and ensure brand consistency
• Qualify each prospect using pre-defined criteria and determine the appropriate next step
• Schedule appointments for qualified leads while maintaining accurate notes in the chat system
• Manage multiple chat conversations simultaneously while maintaining professionalism and accuracy
• Collaborate with internal sales teams to ensure smooth handoffs and follow-through
• Walk clients through enrollment when necessary
• Complete IAPDA certification within the first year (company-sponsored)
• Meet performance criteria set forth by the management team
• Adhere to arenaflex and Sales department policies and procedures and any applicable changes to either

Qualifications

* Minimum of one year of work experience in an Account Executive, inside sales, or lead generation roles

• Experience in sales and account management, consistently meeting or exceeding sales revenue quotas
• Strong business acumen and professionalism
• Excellent communication skills both verbal and written
• College Degree preferred from any accredited university or college but not required
• Previous remote work experience highly preferred
• Previous chat experience preferred

Essential Skills

* Strong typing speed and accuracy with the ability to manage multiple conversations in real-time

• Comfort working with templated messaging, workflows, and qualification guidelines
• High attention to detail and a client-first mindset

Soft Skills Qualifications

* Ability to attain and maintain high sales quotas on a monthly basis

• Work in a fast-paced, high-volume setting
• Clearly explain details about the company's debt settlement program to prospective customers
• Recall details of calls with prospective customers and record those details accurately
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• De-escalate stressful situations
• Support and de-escalate vulnerable and sometimes difficult clients
• Remain calm and professional during difficult discussions
• Take constructive feedback

National Debt Relief Role Qualifications

* Computer competency and ability to work with a computer

• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt

Compensation and Benefits

* Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US.

• Base rate for position starts at $31,200 annually.
• Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $75,000 annually.
• The top 20% of the team can make up to $100K.
• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

Work Environment and Culture

* arenaflex is a team-oriented environment full of rewards and growth opportunities for our employees.

• We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
• Our team is passionate about empowering our clients to take control of their finances and live their best lives.

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Apply for this job