Experienced Full Stack Chat Sales Specialist – Digital Customer Engagement and Debt Settlement Program

At arenaflex, we're on a mission to revolutionize the way people manage their debt and achieve financial freedom. As a leading debt settlement organization, we've helped over 450,000 individuals settle over $10 billion of debt, empowering them to live their best lives. We're now seeking an experienced and results-driven Chat Sales Specialist to join our team in Michigan.

About arenaflex

arenaflex was founded in 2009 with a clear vision: to provide a comprehensive and compassionate approach to debt settlement. Our team of experts is dedicated to helping individuals and families overcome financial challenges and achieve a healthier financial lifestyle. With a strong commitment to customer satisfaction and a passion for innovation, we've established ourselves as one of the most-trusted and best-rated consumer debt relief providers in the United States.

Job Summary

As a Chat Sales Specialist at arenaflex, you'll be the first point of contact for prospective clients seeking support through digital channels. You'll engage with leads via online chat, utilizing templated responses and structured scripts to deliver a consistent and professional brand experience. Your primary responsibilities will include qualifying prospects, scheduling appointments for eligible clients, and ensuring all interactions are accurately documented.

Key Responsibilities

* Accept and respond promptly to incoming chat inquiries initiated by prospective clients

• Use templated responses and structured scripts to guide conversations and ensure brand consistency
• Qualify each prospect using pre-defined criteria and determine the appropriate next step
• Schedule appointments for qualified leads while maintaining accurate notes in the chat system
• Manage multiple chat conversations simultaneously while maintaining professionalism and accuracy
• Collaborate with internal sales teams to ensure smooth handoffs and follow-through
• Walk clients through enrollment when necessary
• Complete IAPDA certification within the first year (company-sponsored)
• Meet performance criteria set forth by the management team

Essential Qualifications

* Minimum of one year of work experience in an Account Executive, inside sales, or lead generation roles

• Strong business acumen and professionalism
• Excellent communication skills both verbal and written
• College Degree preferred from any accredited university or college but not required
• Previous remote work experience highly preferred
• Previous chat experience preferred

Preferred Qualifications

* Strong typing speed and accuracy with the ability to manage multiple conversations in real-time

• Comfort working with templated messaging, workflows, and qualification guidelines
• High attention to detail and a client-first mindset
• Ability to attain and maintain high sales quotas on a monthly basis
• Experience in sales and account management, consistently meeting or exceeding sales revenue quotas
• Soft skills qualifications include the ability to de-escalate stressful situations, support and de-escalate vulnerable and sometimes difficult clients, and remain calm and professional during difficult discussions

arenaflex Role Qualifications

* Computer competency and ability to work with a computer

• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt

Compensation and Benefits

* Base rate for position starts at $31,200 annually

• Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $75,000 annually
• The top 20% of the team can make up to $100K
• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team-oriented culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to succeed and providing them with the tools and resources they need to excel in their roles.

How to Apply

If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Apply for this job