Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support

At arenaflex, we are dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we strive to empower patients to manage their health and treatment at home, while maintaining a strong focus on customer care and satisfaction. We are seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY, and contribute to our mission of delivering exceptional patient care and support.

About arenaflex

arenaflex is a national healthcare company that specializes in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment to patients across the country. With hundreds of locations across 45 states, we are committed to delivering high-quality medical products, services, and outstanding customer care to our patients. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we are seeking like-minded individuals to join our team.

Job Summary

We are seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Coordinator, you will be the primary point of contact for patients, and your exceptional customer service skills will be essential in ensuring that our patients receive the highest level of care and support.

Responsibilities

As a Patient Care Customer Service Coordinator, your responsibilities will include:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our Online Pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Strong customer service background
• Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
• Helpful, knowledgeable, and polite attitude
• Ability to interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment

As a Patient Care Customer Service Coordinator, you will be working in an office environment, and you will be required to sit, walk, stand, talk, or listen for extended periods. You will also be required to have close vision to small print on computer and/or paperwork.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. We offer a range of career growth opportunities, including:

• Professional development programs
• Training and education opportunities
• Mentorship programs
• Career advancement opportunities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job