Experienced Customer Success Manager – Driving Client Satisfaction and Loyalty in a Dynamic Sales Environment

At arenaflex, we're committed to delivering exceptional customer experiences that drive long-term relationships and business growth. As a key member of our sales team, the Customer Success Manager plays a vital role in ensuring our clients achieve their goals and maximize the value of our solutions. If you're a results-driven professional with a passion for customer service and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to helping businesses thrive in today's fast-paced digital landscape. With a strong presence in Rochester, NY, and a growing global footprint, we're committed to delivering exceptional customer experiences that drive loyalty and growth. Our team of experts is passionate about staying ahead of the curve, and we're always looking for talented individuals who share our vision.

Job Summary

As a Customer Success Manager at arenaflex, you'll be responsible for maintaining a high level of customer satisfaction and loyalty through proactive communication, needs analysis, and strategic recommendations. You'll work closely with our clients to understand their business objectives, identify opportunities for growth, and develop tailored solutions to meet their needs. Your primary goal will be to ensure our clients achieve their goals and maximize the value of our solutions, while building strong relationships and driving long-term loyalty.

Key Responsibilities

* Maintain continual dialogue with named accounts to ensure high levels of satisfaction and loyalty

• Find and nurture opportunities to achieve sales goals, working closely with clients and internal teams to develop and manage sales pipelines
• Coordinate with pre-sales and professional technical services teams to ensure seamless solution implementation
• Perform needs analysis and make recommendations for new products or services, as well as strategic technology direction
• Determine performance of existing Managed Services contracts and prepare contract renewals
• Manage opportunity, quote, purchasing, and receiving processes to ensure timely solution implementation
• Act as liaison between customer and internal departments to ensure issues are being addressed and solved
• Follow up with customers on tickets that are waiting customer

Additional Responsibilities

* Maintain customer relationship management (CRM) database

• Maintain vendor accounts and negotiate the best cost for goods sold
• Gain and maintain in-depth knowledge of our products and technologies, competitive products, and industry trends
• Build and maintain relationships at the C and VP levels of the defined target customers
• Maintain daily timesheet and expense report entries and submit them accurately and timely

Requirements

*

Technical Skills:

+ Basic understanding of Microsoft Windows Server Operating Systems + On Premise Microsoft Exchange and Microsoft Office 365 + Enterprise class backup solutions + Microsoft Client Operating Systems + Epicor ERP modules, capabilities, and features + Knowledgeable of various server/workstation peripherals such as USB/NAS drives + Knowledge of Managed Services product offerings and configurations + Working knowledge of HP and Dell equipment; general understanding of storage solutions

Soft Skills & Abilities:

+ Strong written and verbal communication skills + Ability to react positively and effectively in a high-pressure environment + Self-motivated, positive attitude, and able to work well individually and within a team atmosphere + Pleasant and professional demeanor in all client and internal communications + Intellectually resourceful with sound judgment and effective decision-making abilities + Independent worker and able to work effectively on daily tasks without direct supervision + Strong organization skills and ability to operate efficiently throughout daily tasks + In general, owns issues through resolution, although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate + Work well with clients at all levels + Operates with client satisfaction in mind

Education, Experience, & Knowledge:

+ Background in customer service is a must + Bachelor's Degree in Business or related field preferred + Experience within the technology industry is required

Work Environment & Physical Demands

* Use of computer and office equipment

• Performs all administrative functions expected at this level

Additional Requirements

* Ability to schedule for evening or weekend work occasionally

• Valid driver's license in your state of residence and reliable personal vehicle

Compensation & Benefits

* Competitive salary range: $31-41 per year

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're a motivated and results-driven professional with a passion for customer service and a knack for building strong relationships, we want to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job now! Apply for this job