Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote in Tempe, AZ

Are you a passionate and empathetic individual with a flair for languages? Do you have a knack for building strong relationships and delivering exceptional customer experiences? Look no further! arenaflex is seeking a highly skilled Bilingual Customer Service and Sales Representative to join our team in Tempe, AZ. As a remote employee, you'll have the flexibility to work from the comfort of your own home while making a real impact on our customers' lives.

About arenaflex

arenaflex is a leading provider of customer experience solutions, helping some of the world's most iconic brands build engaged, pleased, and profitable customer relationships. Since 1982, we've been at the forefront of the industry, leveraging our unique blend of humanity and technology to deliver exceptional experiences that drive business results. Our commitment to diversity, equity, and inclusion has earned us a reputation as a global leader in customer experience, and we're proud to be an equal opportunity employer.

Your Role

As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, providing top-notch customer service and sales support to our clients. You'll be responsible for:

• Assisting customers in understanding their coverages and selecting the right products, services, and solutions to meet their personal needs
• Providing full lifecycle customer service and sales, including inbound and outbound calls
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You Bring to the Role

To succeed in this role, you'll need:

• Bilingual proficiency in English and Spanish
• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience, preferably B2B sales
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

As a valued member of our team, you can expect:

• Supportive career development and professional growth opportunities
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course, and you'll be paid for your time to boot!
• All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll Report to Team Lead

You'll contribute to the success of the customer experience and the overall success of the team. As a remote employee, you'll have the flexibility to work from the comfort of your own home while making a real impact on our customers' lives.

Apply Now!

If you're a motivated and customer-focused individual with a passion for languages, we want to hear from you! Apply now to join our team as a Bilingual Customer Service and Sales Representative and take the first step towards a rewarding career with arenaflex. Apply for the job now! Apply for this job Apply for this job